All the ins companies are the same.so far no communication from the fine folks at echelon, they don’t respond to emails or calls, it’s been 2 weeks haven’t heard anything
My adjuster last autumn didn't respond to a single phone call, voice mail or email.
I had to complain to my broker, who sent a couple emails, which got the ball rolling after 6 weeks.
Keep in mind, a theft claim will take a month, minimum, to settle. They like to wait 30 days, in case the stolen vehicle shows up.