My negative perception with Apple in regard to the battery issue, is with the iPods. I've always thought it was rediculous that it was a replace by RTM, or buy new iPod at retailer, for the average consumer who's battery has expired.
Hardly a 'Green' strategy, to say the least - more like forced obsolescence of the extreme kind.
I know SFA about any issues in regard to the iPhone batteries - but the average Apple user is not generally all that tech-savvy, so for the average user to know about replacing their own battery, rather than needing an 'expert' to do do it for them, is not a plausible argument to say that this isn't another unnecessary expense on the part of the Apple consumer.
Unless of course, Applephiles are replacing their phones every year with the latest-greatest to make it a non-issue.. i guess there is a whole lot of disposable income floating out there, that i can't even fathom, if that is the case.
All i know, is i make my phones last 3 years, minimum, out of financial necessity. Would an iPhone make it that far? I have my doubts considering the reliability track records of my co-workers with their iStuff (i do load their iPods up on a routine basis for them, as they DON'T have their own computers to do so).