Roomie
Banned
To add to what Mina said. If you're not sure, don't sign. I'm still on your side. I wouldn't set foot in there for anything and stuff like this is why
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Tips for knocking down price? Buying a new bike.
- Thread starter JCHC91
- Start date
Situation blows for the OP, however I agree with Mina as well. No one forced his hand to go in there and sign that document. Although some sympathy would go a long way, it's basically down to the dealer's goodwill...nothing more.
I hope the OP gets his $500 back and learns a valuable lesson here. Be careful what you sign.
I hope the OP gets his $500 back and learns a valuable lesson here. Be careful what you sign.
Dresden
Well-known member
I'm trying to see your logic, but I don't follow.
Regardless of the OP's situation, the dealer does not owe him anything. I'm all for the OP getting his money back (see previous posts), but this thread has somehow taken an ugly turn into Kahuna is the worst dealership ever.. because, as you put it, "they are rightfully exercising their rights".
Mina said it right... lose the sense of entitlement... (for the entire Belieber generation)
P.s, Kahuna is still a horrible dealership from my dealings with them. But that's another story.
No one was making anything. This wasn't a custom paint job or anything of that nature.
Even when carboncat got blasted for a paintjob where he already completed the job he still had the balls to show up in the thread and refund a portion of the guys money.
In this situation they sat down with the OP, sold him a bike, perhaps filled out a couple papers.
Yes, they can keep his deposit but any business with any integrity would have worked something out. Offer him 250 back, tell him you're keeping the other 250 for your trouble. Something that shows you actually work with people and give a damn about anything besides $$$$.
The fact that they have given this guy the run around and weren't willing to work anything out speaks volume. Everything in life isn't just about money, and successful business owners understand this.
The rest shut down like envy rides, parker brothers, cycle world west...but its never their own fault btw. Its ALWAYS the customers :lmao:
i understand what you are saying and obviously your experience makes you bias as you understand the dealership side but there was no financial loss for the dealership as they will sell the bike.
It is a LEGAL ****** move but I wouldn't expect anything else from Kahuna
killerkeith
Well-known member
This thread rules. So what happened? Did the dealer anal **** this noob or what?
superfly999
Well-known member
I cant believe I read 9 pages with no answer to the 500$ question!!! This long winter must have froze my brain. FWIW I bought a new bike from Kahuna and I thought it went pretty smooth. Haven't have any issues with the parts or service either...Shame they lost Yamaha though.
-D-
Banned
If I were any of you I would be VERY CONCERNED if you are thinking of doing business with them.
From what I "heard" this is what other shops have done that ended up filing for bankruptcy and kept everyone's money.
Seriously, is their reputation worth $500. I fully agree if the bike was prepped and plated while sitting ready to go then you owe them money for work. I bet they don't even have a bike to actually give you right now and if they did it's still in the box.
I thought that shop was decent but this really makes them look not so good.
Read the fine print on the contract carefully, if their is no VIN# filled in then there is NO bike.
Dude, make 2 signs and pace the sidewalk Saturday morning and at lunch time, hang out Saturday until they give your refund back.
Assuming what you told is is accurate.
From what I "heard" this is what other shops have done that ended up filing for bankruptcy and kept everyone's money.
Seriously, is their reputation worth $500. I fully agree if the bike was prepped and plated while sitting ready to go then you owe them money for work. I bet they don't even have a bike to actually give you right now and if they did it's still in the box.
I thought that shop was decent but this really makes them look not so good.
Read the fine print on the contract carefully, if their is no VIN# filled in then there is NO bike.
Dude, make 2 signs and pace the sidewalk Saturday morning and at lunch time, hang out Saturday until they give your refund back.
Assuming what you told is is accurate.
Just because Kahuna is in a position to keep his $500 and exploit the naivety of the OP does not mean that they should.
It's the wrong thing to do and reflects very poorly upon their apparently already crappy reputation.
It's unlikely that they've incurred a cent of damages as a result of the OPs canceled order. That bike was either coming to them anyways or they've canceled it.
They're exploiting a customer who would have known better but nonetheless showed up at their door money in hand. Bad business.
It's the wrong thing to do and reflects very poorly upon their apparently already crappy reputation.
It's unlikely that they've incurred a cent of damages as a result of the OPs canceled order. That bike was either coming to them anyways or they've canceled it.
They're exploiting a customer who would have known better but nonetheless showed up at their door money in hand. Bad business.
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In the long run it's always better to "work with" people to find a resolution. If I ran a business with a gold plated reputation I'd want to protect that. But if I had one particular jackwagon of a customer I might get my shorts in a knot and do the wrong thing too. Like the customer, you're only human. It sounds like Kahuna might have a bit of a bad reputation so I'd like to see their side of the story.
Dresden
Well-known member
Today I learned: if ok to sign legal contracts and renege on them as long as I am young/inexperienced.
Carry on.
The $$ amount does not matter, it's the principle. Whether they started build a bike or not is also not the issue..
How the heck can a business run if every customer puts down a deposit and then renege's claiming they will "ruin your reputation" if you don't oblige to give them their money back.
Customer from hell..
Sent from my iPhone using Tapatalk
Carry on.
The $$ amount does not matter, it's the principle. Whether they started build a bike or not is also not the issue..
How the heck can a business run if every customer puts down a deposit and then renege's claiming they will "ruin your reputation" if you don't oblige to give them their money back.
Customer from hell..
Sent from my iPhone using Tapatalk
Dresden
Well-known member
In an alternate universe..
What if the OP was eagerly awaiting his new bike... Kahuna found a buyer paying $1000 more than the agreed price with OP; And they decided to give the OP back his deposit, a smile and an FU. How is this ANY different in principle than what you are saying? I hope you get the picture reference.
Is every customer doing this? This is an isolated incident...
And he's not ruining their reputation, he's simply sharing his experience. However this is starting to look like a pattern on kahuna.
In an alternate universe..
What if the OP was eagerly awaiting his new bike... Kahuna found a buyer paying $1000 more than the agreed price with OP; And they decided to give the OP back his deposit, a smile and an FU. How is this ANY different in principle than what you are saying? I hope you get the picture reference.
You're missing the point.
Do you run a business yourself?
BTW 5,100 views and counting....
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Dresden
Well-known member
In the spirit of fair debate.. Please explain your point;
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Don't sign contracts and give deposits if you're not willing to follow through. If you missed the fine print where it said "non-refundable" then that is not the businesses fault.
If you disagree you can take it to small claims court, that's what they're there for.
Looks like the OP already knows that but a lot of people are saying he should get his deposit back...well, I've watched a lot of Judge Judy and that's not gonna happen! lol
Hopefully they give you some in-store credit, that would be nice of them!
If you disagree you can take it to small claims court, that's what they're there for.
Looks like the OP already knows that but a lot of people are saying he should get his deposit back...well, I've watched a lot of Judge Judy and that's not gonna happen! lol
Hopefully they give you some in-store credit, that would be nice of them!
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So everything in this world is black and white?
I ordered the wrong part once from a site sponsor. Didn't realize it until it arrived to my door. It was 100% my fault since i messed up the part #s.
I called the business and explained the situation to them. Guess what? They told me to ship it back and sent me the right part, didn't charge me shipping on the new part.
They didn't have to send me a new one, they could have simply said i ordered the wrong one and its up to me to sell it and they can ship me another one if i pay for a new one + shipping.
They could have done that, but its not good customer service to do so. And guess what, next time i needed some parts i went back to them and got it from them, even when i could have purchased the same thing a bit cheaper at another place.
That is the difference between businesses that succeed and ones that go down in flames.
BTW 500 dollars and 5,000 + potential customers who saw this. For less than 10 cents per potential customer they could have made a positive impression on them. Instead they stayed quiet, gave the kid the run around and this thread keeps going... :confused2:
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