it's not like the issues that rim were having appeared overnight, stock has been dropping for a reason...two issues with rim that bug me is the mentality of the chiefs, and the desire to try and make everyone happy.
a ways back, the chiefs decided that the blackberry didn't need a camera or media support, but then everyone else put these features on their phones, so rim followed suit...this left them behind and playing catch up (many other reasons why they got left behind)...for me, their mentality was summed up in the that decision for me, how can you have these sorts of people running the shop...go manage the money, not the product.
as for trying to make everyone happy, well, look at their last device they released before the playbook, the torch. it's got every frigging feature you could cram onto a device, touch screen, track pad, keyboard, the works...i have spoken with people at different levels in rim, and what i found was that they received input from everyone, from common users like me, to developers, from carriers, from everyone, and they wanted to try and make everyone happy, but it doesn't work, you can't make everyone happy...now look at the playbook, rim decided, for whatever reason, to release a tablet (i don't think it can be called that) in the 7" range...so here we have ipad at 9" something and iphone at 3.5" and a samsung phone coming in at just over 4.5"...rim decided they wanted to release a product to try and keep everyone happy...AGAIN...it can't be used as a phone due to no 3G, too big to fit in your pant pocket anyways...viewing on it is ok, but the ipad and comparably sized tablets have it beat...but it seems like they took everyones input and turned out a niche product, something to try and make everyone happy, but it won't work...
they keep making the same mistakes and never learn...you need someone there to make a decision that has the foresight to do so and understand what makes a great product...rim have had some great products, but it's run by too many cooks and not enough waiters...
i am annoyed at rim because they had a good thing going and they keep blowing it...i don't want rim to go down the drain, but i won't feel bad if they do when they keep making these dumbass decisions...
so what would make a good playbook since we have already complained about what makes them bad:
1. email support for the native client (they were rushed to market, but fix it already)
2. allow for 3G usage without tethering (not everyone has a blackberry to tether it to, nor wants to buy one)
3. larger screen maybe. (i dunno about you but i have clients that want to use the device, but are friggin blind as bats)
4. better integration of desktop manager for media. (lets face it, people will want watch their shows)