Whats funny about this is that if the Customer Service person you spoke to first had done the same thing as the manager did they would have taken heat for it. Full refund or exchange only at the desk by the lowly associates only if the item is complete in original packaging accompanied by a receipt or card used to purchase. Anything 'special' requires a manager. Dont even bother explaining anything 'special' to Customer Service, just walk up and ask for a manager, save the aggravation.Wow! That's ridiculous. I honestly have not heard anything good about LG appliances. Everyone that I know has issues within the warranty period.
As for me, bought a toilet once, installed it and it all appears to be working well. Then the damn flapper fails for some reason...such a simple piece.
Go to HD and talk to their customer service:
- Hey, installed your toilet and here's the receipt. The flapper valve is shot within 48h and I just need that piece
- No can do. Need the whole toilet?
- Say what?
- Yes, I need the whole toilet as I can't just replace the flapper
- You're kidding me right. You want me to go home, remove the toilet and bring it to you?
- Yes
- You go do it.
- Sir I don't like your attitude
- Manager please
- What's the problem?
- Your genius here is telling me I need to take out an entire toilet that I bought from you with a $hit flapper in order to replace a $20 piece
- Go find the one you need and come see me
- Thanks
- Ok have fun. Don't worry about paying.
btw, if you dont have a receipt and paid cash (you would not believe how many of those stories they get a day, automatically assumed to be stolen) you will get a refund of the lowest price it has sold for in the last 12 months. So, if you paid cash for a $300 tool and try to return it without a receipt, and it happened to go on clearance on boxing day for $10, that is what you will get back, in the form of a gift card. Always keep your receipts or use a debit/credit card. As soon as they hear no receipt and paid cash you will see their attitude change.
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