Why Millions Buy Harley-Davidson Motorcycles | Page 7 | GTAMotorcycle.com

Why Millions Buy Harley-Davidson Motorcycles

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ToSlow said:
Have you tried a face to face with the dealership?
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Maybe that's part of the issue. I have tried to explain my predicament without wanting to sound like i need a tissue, but it might be falling on deaf ears.
But when you hand someone $2000, and say "is that enough, would 5 be better?" They should take you seriously.
 
Wingboy said:
Maybe that's part of the issue. I have tried to explain my predicament without wanting to sound like i need a tissue, but it might be falling on deaf ears.
But when you hand someone $2000, and say "is that enough, would 5 be better?" They should take you seriously.
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I totally agree, you did everything you could to make the transaction successful.
 
Wingboy said:
Maybe that's part of the issue. I have tried to explain my predicament without wanting to sound like i need a tissue, but it might be falling on deaf ears.
But when you hand someone $2000, and say "is that enough, would 5 be better?" They should take you seriously.
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I faced a similar predicament when buying the KTM, called like 3 dealers, 2 didnt seem interested, apex wouldnt stop calling me, and offered test rides so 🤷‍♂️
 
Jampy00 said:
I agree with this. I keep my expectations low and still get disappointed time to time.

Been dealing with the HD dealer in Cambridge for parts and service has been good even when they have been swamped, still get a pleasant greeting and a smile.
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Customer service has two main components. 1) Training, and 2 Culture.

While some people have natural customer service skills, most don't - it requires considerable training. Not only training in being polite, but being efficient with customer time, product and service knowledge, and also having a reasonable understanding of what may be a customer's future needs. The last place I worked, new hires were in classroom training from 6-20 weeks before they joined their service teams.

On the culture side, a company has to have the internal leadership to perpetuate a culture of service. After a while all service reps start to look at customers as dumbasses that need their help, and sometimes as some sort of enemy that impinges on their time. Customer service staff need to understand how customer service impacts the business and the rewards or penalties that go along with service levels.

When the customer leaves, they should have had a positive experience and have a positive response to these two questions:
1) Did you have an experience that exceeded your expectations?
2) If you have or hear of a further need for this service, would you return or recommend this company?
 
GreyGhost said:
I mostly agree except for service jobs. American waiters/waitresses seem genuinely much more interested in their patrons than similar restaurants in similar sized urban centers in canada.
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Training and business culture. When a thousand restaurants serve the same stuff at the same price, the only things to differentiate are price and service.
 
Wind Shear said:
F9/Ryan offer good production values and smart analysis - I read he has a degree in history and physics so he's giving the bikes much more thought than your average dudebro yootoober. I would believe all that math/analytics is from Ryan.

But that's also their downfall. They go against the standard model of raving up every bike, likely irritate the manufacturer who in turn decline giving them models to review. Doesn't matter if you understand their video formula is usually: criticisms -> praises -> balanced final thoughts. Impatient viewers make it halfway and see only contrarian complaints.

Also spending years taking shots at big marketing doesn't help either, as entertaining as it is to us:

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His videos are interesting. I like the way he uses breaks topics down using simple understandable explanations.

Not sure he's all that scientifically accurate. His video on waterproof fabrics got me wondering as his tests lacked real world applicability and the key myths/mysteries about the Goretex brand were neither explored or debunked. (I used to own a business that designed and manufactured make Goretex-type textiles, I know them inside-out).

Still, I like the dry humor and the fact he plays often with everyday bikes that are slightly unique.
 
Evoex said:
6 weeks+ customer service training??? What the blazes.
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Yup. That's what some of the bigger banks and insurance companies do with new hires going into their contact centers.
 
Wind Shear said:
F9/Ryan offer good production values and smart analysis - I read he has a degree in history and physics so he's giving the bikes much more thought than your average dudebro yootoober. I would believe all that math/analytics is from Ryan.

But that's also their downfall. They go against the standard model of raving up every bike, likely irritate the manufacturer who in turn decline giving them models to review. Doesn't matter if you understand their video formula is usually: criticisms -> praises -> balanced final thoughts. Impatient viewers make it halfway and see only contrarian complaints.

Also spending years taking shots at big marketing doesn't help either, as entertaining as it is to us:

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"Reliable as taxes.", Love it.

That was a good video and review. It made me think about buying a Bonneville, so from a manufacturer perspective mission accomplished.
 
xrljoel said:
"Reliable as taxes.", Love it.

That was a good video and review. It made me think about buying a Bonneville, so from a manufacturer perspective mission accomplished.
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You should buy a bonneville, they are a great looking bike and have a sweet exhaust note
 
ToSlow said:
You should buy a bonneville, they are a great looking bike and have a sweet exhaust note
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While at GP yesterday I was looking longingly at a 1200 scrambler.

But then I remembered that it's not a "real" Triumph (something about Thailand) according to the arbiters of everything that reside on internet forums.

Seriously though, I have always liked the new Bonneville's and now that the 1200 scrambler has wiggled its way into my head...you never know.
 
xrljoel said:
While at GP yesterday I was looking longingly at a 1200 scrambler.

But then I remembered that it's not a "real" Triumph (something about Thailand) according to the arbiters of everything that reside on internet forums.

Seriously though, I have always liked the new Bonneville's and now that the 1200 scrambler has wiggled its way into my head...you never know.
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the triumphs are the best looking scramblers by far, reasonably capable offroad too (though I dont see many taking them much
further than mild dirt/gravel roads, because 15k bike and drops dont mix)
 
GreyGhost said:
Tell that to all the GS owners. I guess they aren't dropping a 15K bike, they are dropping a 30K bike.
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they've been jedi mind tricked by obi-wan
 
Maniac said:
The Force on two wheels keeps them strong.
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Some don't go off highway.

Two of weeks back I was chatted with a nice GS rider from Vaughan, we crossed paths at the Tims in Beaverton and after coffee road as far as Moore's Falls together. He joked that I had the right tires for a Vee (I run Metzler Road Techs when I'm on the street), implying a Vee isn't really off road capable.

I asked him how he liked the Mitas tires on his GS, he said noisy, but raved about the highway performance, and added it was his second set on that bike. I say, "dirt?" He says "the GS hadn't yet been on a dirt road".
 
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