this is how i look at it,
if you're gonna purchase a motorcycle, you will use all of your hearing and ask questions until you are satisfied, without skipping that scratch on the rim, and the chicken strips on the tire.
Well you gotta do the same on that type of purchase too.
i like to speak to atleast 2 persons to confirm what i got and get their insight on said purchases and features included, and request for them to add to my notes.
what you gotta realize is, they are humans, most of them trainees too. Reason i second call, is to make sure its correct, especially if its a superb deal, and i need that second person to pinch me.
i do get angry a lot with them, but the next person in customer relations puts a smile on my face,...where i usually say "let me hang up before you change your mind"
Rogers is the best, they brought iphone here, and soon 4G.