So some people were messaging me asking me for an update, figured I'd do one in case someone else is in a similar circumstances.
Truck is still at the dealership, still have a rental, it's been 7 weeks now. I called the parts manager (who I'm not angry with, they are just fixing the truck) who told me the part they need (valve assembly for the transmission) is back ordered until July 11th. He also told me he's seen this a lot recently - the computer says July 11th but when that date comes around the computer will then push it too July 26, and then August 10 and so fourth. The chances of it being available and here for July 11th are extremely slim.
I got back in touch with GM customer care and asked for a supervisor right off the hop. Instead I talked to a nice lady (will leave out names) who calmed me down and said she will see this through. Told her the story and mentioned I want a new truck or at the very least my payments covered - this was last Tuesday. She said give me 72 business hours and she will call the dealership I bought the truck from and the dealership it's being repaired at and we will have an answer for you. She opened up a ticket and emailed this conversation to me, the past 2 useless reps had not done that.
Fast forward to this week....Wednesday, still no call - that's 86 business hours. I'm at work so I write a long email - detailing that I in no way want this truck back. I just want a new one - that's it. Otherwise give me what it's worth in money and I'll take the hit to shop elsewhere. With the 7 weeks gone now I've also missed prior things I had planned for my holidays - camping, kayaking, canoeing, shooting....things I needed my truck for this summer that I'm not doing in a rental. I mention all of the above that it's not just a truck in repair - it's affecting my personal life as I bought brand new to get reliability out of a vehicle....instead it's been the better part of the summer gone.
She emails me back later in the day. She says she has been reassigned to my case, and is now looking into what can be done. She needs an additional 72 business hours to see if I can receive a new truck.
As you can imagine I fire off another email, but I ******. It more or less highlights wtf have you been doing for the other 72 hours? You want me to give you an additional 72 hours, to do what you told me you were going to do 72 hours ago? Email goes on about disappointment, frustration, unprofessionalism, and lack of interest from a company for its consumers that keep it afloat. And it reiterates I do NOT want my truck back. Period. I don't want to see it, I don't want to ******* drive it. The only way to continue to have me, my family, and to not influence everyone I know NOT to by GM is to give me another truck - and given the circumstances I don't think that's a tough call.
I get an email back the next day outlining she's working with her supervisor giving me the best possible outcome and is looking at a possible new vehicle. Sorry for the frustration again but I need to wait for Friday and she will call me back with more information.
So...that about sums it up. Brand new truck, in the shop going on 2 months now with no ETA on parts or repair and GM hasn't done a god damn thing yet.
