Here's another one. This guys mom signed for a registered letter recently. Unfortunately she died last year. Nine years ago same guy was on the news bashing CP for forging another signature on registered mail.
Actually, my CP experiences have been not too bad. The ladies at my local Shoppers are great, been there for years. I realized they may not be CP employees, but they are my interface with CP.
Any Rogers haters out there............? My mom died September 2013, we returned her cable box to a Rogers store, no problem. A week later I called to cancel her account and was told I have to go back to the Rogers store with a death certificate. While on the phone asked and was informed that there was no process to mail, or fax or scan /email a death certificate to Rogers, had to be done in person........ Went back to Rogers store and, needless to say, of the 3 - 4 people we spoke to there no one knew what to do, they called their office and couldn't figure it out, so after 45 minutes of this I left.
Rogers is a national company with millions of customers. I'm pretty confident my mom was not the first, or even the 10,000th Rogers' customer to pass on while being a Rogers customer, (in fact, I have it on good authority that being a Rogers customer is a cause of death for many............) but they appeared to have no formal system to deal with it. You'd think they would want to make it as painless as possible for family members, but no, that would be too simple.
So, beginning in October 2013 we starting getting Rogers invoices showing a $15 credit against my mom's account (her billing address was my home, she lived in LTC) . These statements came monthly for years and now they come every quarter. I used to write "Return to Sender, Addressee Deceased" for years on the envelope and toss it back in the mail, but I gave up that up 7 or 8 years ago. I also decided not try to call and and get this resolved, let them send this cr note for eternity. You'd think a competent company would have a process to automatically review a cr. invoice notice that has been issued regularly for almost 10 years.