Since this thread is on EVs just wanted to share my experiences with in-laws and my own parents owning Teslas.
The car itself is great, advanced cruise control (autopilot) works great, acceleration is amazing, supercharging network and home charging works as intended, batteries are still good. Lots of features I did like, remote app control of vehicle. Almost one pedal driving. Autopilot. Resale value is amazing, due to low volume and no real competitors (yet) they do not depreciate a ton.
Downsides and why I will never buy and will tell all others to stay away from Tesla in the future:
QC and mechanicals: the QC problems are there, panel gaps are all over the place, for our wedding we borrowed 4 additional Model Xs and none of the 6 had gaps that were uniform. Doors do not align. Might be minor but shows that their QC isn't up to spec on simple visible items so what about everything else?
Both parents and inlaws Model X have been back to Tesla numerous times for warranty issues. Screen staying black, one rear window opened and stayed open in the dead of winter, leaking water through door trim.
Customer service: for a $130k vehicle, we've had the service department break a volume button while the car was in for a tire/wheel change. no proper communication, blamed us for their mistake and alluded that we had somehow worn out tires and unbalanced tires in 2 weeks/<100kms. Long story so don't want to add it all.
No corporate phone line to escalate above the dealer/service center. Emails and contact forms have been unanswered.
If you are looking to buy a Tesla, watch RichRebuilds video on trying to buy a used pre-owned. It really shows how their company is structured and how little accountability there is.
also have to add that this new Yoke steering wheel is stupid AF and someone will get into an accident from it.