I was kinda surprised when in 2003 I got a gig to install a new desktop computer in the work area at a buddie's Indian dealership, because customers were livid when, after they paid $1500 for a new exhaust and intake, the software update for the ECU to make it work was another $900. (I was surprised at the $900 software update).
They WERE doing the update off the cash register computer on the way out the door... takes 5 minutes.... while the customer watched. After I installed the box in the shop, they'd take the bike into the shop, stand there with their fingers up their collective noses for 45 minutes looking at the bike, do the software update in a couple of minutes, then roll the bike out... that'll be $900. No more complaints.
My local auto shop where I take my truck is less than a kilometer away. Their place is too small to keep my truck in a bay after they're done with it.
About an hour (depending on the job) after I drop it off I start flying my drone over to see if my truck is back out yet. Once I even had the drone in the sky just waiting and caught sight of them bringing it out. I got to the shop like 2 minutes later.