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The "Official" Watch Thread and all Things Horological
- Thread starter backmarkerducati
- Start date
Getting rid of the foreign matter is an easy enough fix, but the turnaround for another watch at Amazon is only a couple of days.
There was a hangtag on it with a list price of $479. On the bottom of the box is a barcode sticker with Amazon on it. It is applied over top of another barcode sticker. I get the feeling that anything that doesn't pass final inspection gets sent off to Amazon. They did offer a replacement, but I fear a replacement may also be flawed, and maybe not so obviously. I'm getting a bad vibe. There's fine print about the warranty on the web site. I didn't read it closely, but it did say that Amazon buyers have unique arrangement. Maybe they know that Amazon gets seconds, and are leaving Amazon to deal with the resultant warranty issues. I think Amazon is hoping that a percentage of its buyers will not see stuff like that. It looks like a tiny shard of metal. A chip. It could do serious damage if it got into the date window opening or under one of the hands. I haven't been home during daylight. Been dumping salt on the road for you guys. I'll try to get a pic tomorrow when I have some light.
Go through Citizen’s warranty service instead if you get no joy.
AllistonGT
Well-known member
Ooof….Amazon doesn’t deliver a $2100 watch…
The worst of amazon happens when you get an empty or wrong contents box. My favorite is them asking for pictures of the missing stuff. Close second is when you do a return of packaging as requested and they deny the refund as the missing item is missing.
I get my refunds about an hour after I post the thing back to Amazon. They see the bar code on the return label has been scanned by the post office and that’s it. I assumed it was the same for everyone but maybe not.
IIRC, policy says there is a delay. I have only sent one thing back and I had the same experience as you. Maybe it changes based on value of item? Maybe he'll actually get it quickly and the policy is just a backstop.
Recently bought a screen for the Scrambler that didn't fit:
Me: your screen doesn't fit, I'd like a refund.
Seller: Ok. Here's a $20 credit for it.
M: No thanks. I'd like my refund. The screen doesn't fit.
S: OK. Can you modify the item to make it fit?
M: No. I'm not modifying your piece, or my bike.
S: OK. Can you let us know price to ship back?
M: No. I'm not chasing down postal work for your issue. Refund please.
S: How about you keep the piece and try to sell it?
M: No. I'll be calling Amazon now.
A: No problem, give us 48h
S: Ok. We'll issue the refund and you keep the piece until our warehouse is ready to receive it as it can't right now.
M: OK. Where's my money.
Money refunded. And I'm still holding the screen 3 months later in my garage ready to ship.
Me: your screen doesn't fit, I'd like a refund.
Seller: Ok. Here's a $20 credit for it.
M: No thanks. I'd like my refund. The screen doesn't fit.
S: OK. Can you modify the item to make it fit?
M: No. I'm not modifying your piece, or my bike.
S: OK. Can you let us know price to ship back?
M: No. I'm not chasing down postal work for your issue. Refund please.
S: How about you keep the piece and try to sell it?
M: No. I'll be calling Amazon now.
A: No problem, give us 48h
S: Ok. We'll issue the refund and you keep the piece until our warehouse is ready to receive it as it can't right now.
M: OK. Where's my money.
Money refunded. And I'm still holding the screen 3 months later in my garage ready to ship.
I have closer experience to @jc100
Maybe its item dependent but I've bought hundreds of things from Amazon and returned half without issue. Easiest process on the planet.
I'm a terrible human being but I will try things at home and return it later.
Wanted to try if folding phones were for me before committing? Bought one and used it for 3 months before returning it. And only time I was charged a $10 restocking fee.
Nothing else I've ever been charged unless it wasn't a Prime item fulfilled by Amazon.
Some items, if you complain the the chat line (detergent that spilled open, or packages that were damaged) and they'll offer a credit or full refund without taking the item back.
90% of the time, refund happens when the item gets dropped off at post office.
Mimico's case sounds like a private seller who ships and handles their own stuff on Amazon. Never works out for them cost-wise to take returns or exchanges and you get that kind of headache.
Maybe its item dependent but I've bought hundreds of things from Amazon and returned half without issue. Easiest process on the planet.
I'm a terrible human being but I will try things at home and return it later.
Wanted to try if folding phones were for me before committing? Bought one and used it for 3 months before returning it. And only time I was charged a $10 restocking fee.
Nothing else I've ever been charged unless it wasn't a Prime item fulfilled by Amazon.
Some items, if you complain the the chat line (detergent that spilled open, or packages that were damaged) and they'll offer a credit or full refund without taking the item back.
90% of the time, refund happens when the item gets dropped off at post office.
Mimico's case sounds like a private seller who ships and handles their own stuff on Amazon. Never works out for them cost-wise to take returns or exchanges and you get that kind of headache.
The Garmin Store. Sold by Amazon.ca. Shipped by Amazon.ca. Customer servce by amazon.ca
Lots of other similar stories out there. Returns with the product aren't normally an issue. Missing product or received the wrong product in the box are dealt with very poorly as they want you to take their screwup on the chin. You would think that they would roughly go with customer is telling the truth if this happens less than x% of the the time for that customer. They don't seem to follow that plan. It is up to you to prove they screwed up (and if you ship them back the incorrect product that you received, they throw it out immediately to further complicate the whole process).
For items under a few hundred dollars I tend to get returns/refunds quickly from Amazon. Some of the cheapest items they just return the money and say keep it (not worth returning it to them). I have also returned items over a grand to a few grand, those I tend to get the run-around and I have to stay on them.
Simply, the cheaper the item, the lower the return hassle.
Simply, the cheaper the item, the lower the return hassle.
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