Something tells me these guys are the root cause of the problem. They are not routing it to the correct operator.
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Switching mobile phone service carriers?
- Thread starter Chris-CJ
- Start date
Chris-CJ
Well-known member
makes sense, however it is the responsibility of the cellular service provider to configure the routing and this is where the "unawareness" is.
If you drop your mail into the garbage instead of the postbox - it's not Canada Post fault.
Chris-CJ
Well-known member
Am not privy to the protocol or technology for number porting between cellular providers.
As a consumer my concern is not to fix responsibility between behind the scenes service providers, I just need it to work and get what I pay for.
Yes, I do have a basic knowledge of how things work for 2FA SMS (some of us, including L1 tech support, do not) which is why I was not fobbed off by L1 telling me that all SMS is the same and the fact that I receive a standard SMS lets them off the hook.
Hope that none of us land in the same situation and if you do, this post gives you some background.
They are right. All SMS are the same. More over, a delivery of SMS is not guaranteed by standard - they were created basically by accident, because there was some leftover capacity on GSM networks, so someone figured out that it can be used for the short text messages...
In your case it's not an operator‘s fault. It's a problem with a subcontractor who provides a service to your bank. Bank tells them to send a message and they put it in garbage instead of a mailbox.
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Chris-CJ
Well-known member
RESOLVED 
Finally got my 2FA SMS service working!
The solution was arrived at by the carrier and an "adjustment" of the routing table.
Had I believed that all SMS s are the same, I would still have been in limbo.
Yes they are the same in the sense that scooters and motorcycles are both two wheelers. I say this not to disrespect anyone's opinion but to help you make the service desk understand that just because you receive a SMS from a buddy does not guarantee that you will receive a 2FA SMS.
Here is hoping that you never land in the same situation!
Finally got my 2FA SMS service working!
The solution was arrived at by the carrier and an "adjustment" of the routing table.
Had I believed that all SMS s are the same, I would still have been in limbo.
Yes they are the same in the sense that scooters and motorcycles are both two wheelers. I say this not to disrespect anyone's opinion but to help you make the service desk understand that just because you receive a SMS from a buddy does not guarantee that you will receive a 2FA SMS.
Here is hoping that you never land in the same situation!
Mad Mike
Well-known member
To make this simple, 2FA can use SMS (or a security question, or telephone call, or email, or mail) - it simply means there is a second level of authentication beyond username/password.
Most companies prefer SMS as it's easy and ubiquitous for most of their users.
There can be a number of reasons why a service provider or carrier may not route an SMS message to you, the most common is related to Short Code Blocking. Shortcodes are basically short phone numbers that are used by service providers and some businesses for SMS messages. One of the challenges with Shortcodes is several businesses can use the same code to send, so if one of the senders is identified as a spammer, that could shut down legit messages from another sender. Banks use shortcodes, but each has its own and they never share them with other services.
Carriers can shortcode block at 3 levels, for all messages entering their network and at the individual telephone number which stops all messages from reaching a specific phone number, and on your phone if your text app has a block feature. The SPAM blocks are usually at the network level and would never happen to a bank, a block at the user level is simply a tech error made when the tech provisioned the phone number.
This should no longer be an issue as new practices have stopped sharing of short codes.
In Chris-CJ's case, I'll bet the carrier simply turned off shortcode blocking on his phone number.
Most companies prefer SMS as it's easy and ubiquitous for most of their users.
There can be a number of reasons why a service provider or carrier may not route an SMS message to you, the most common is related to Short Code Blocking. Shortcodes are basically short phone numbers that are used by service providers and some businesses for SMS messages. One of the challenges with Shortcodes is several businesses can use the same code to send, so if one of the senders is identified as a spammer, that could shut down legit messages from another sender. Banks use shortcodes, but each has its own and they never share them with other services.
Carriers can shortcode block at 3 levels, for all messages entering their network and at the individual telephone number which stops all messages from reaching a specific phone number, and on your phone if your text app has a block feature. The SPAM blocks are usually at the network level and would never happen to a bank, a block at the user level is simply a tech error made when the tech provisioned the phone number.
This should no longer be an issue as new practices have stopped sharing of short codes.
In Chris-CJ's case, I'll bet the carrier simply turned off shortcode blocking on his phone number.
Aens
Well-known member
Most if not all A2P(application to person) SMS sent through shortcodes are done a 3rd party company specializing in A2P. Many of them do not use normal SMSC-based methods of text messaging because its far more expensive to do so on a per-message basis. These alternative methods are often times carrier specific and not compatible between brands. If at time of registration that your number showed a certain carrier, they would employ this cheaper method to send SMS to you. If you change providers, that SMS company will not know and it would need to be re-checked. The onus is on the sender not the receiver in these circumstances.
Also some of these same 3rd party companies have little concern over the traffic that they send on non-txt.ca shortcode numbers. Twilio comes to mind as a particular offender. So sometimes it can be blocked, but that shouldn't be the case as you say the company is a major bank and its unlikely they purchase the services of a disreputable company with a history of anti-spam compliance issues.
Also some of these same 3rd party companies have little concern over the traffic that they send on non-txt.ca shortcode numbers. Twilio comes to mind as a particular offender. So sometimes it can be blocked, but that shouldn't be the case as you say the company is a major bank and its unlikely they purchase the services of a disreputable company with a history of anti-spam compliance issues.
Chris-CJ
Well-known member
It happened again!!!!
Switched to the phone co. offering 20GB for $30 and guess what?
Short code SMS for 2FA, stopped.
Two hours wait time for Tech Support, L1 doesn't have a clue to resolve this (L1, is obviously, offshore), get passed to L2 (probably on home soil) and the solution given is "I will open a ticket" and "call back if the service doesn't start working after the next 24 hours".
Huh?
Appears to be a known issue with other phone cos, eg. Public Mobile and yet there is no procedure to prevent this issue.
Switched to the phone co. offering 20GB for $30 and guess what?
Short code SMS for 2FA, stopped.
Two hours wait time for Tech Support, L1 doesn't have a clue to resolve this (L1, is obviously, offshore), get passed to L2 (probably on home soil) and the solution given is "I will open a ticket" and "call back if the service doesn't start working after the next 24 hours".
Huh?
Appears to be a known issue with other phone cos, eg. Public Mobile and yet there is no procedure to prevent this issue.
Chris-CJ
Well-known member
It took a fortnight to self-resolve.
L1 Support has absolutely no clue as to the issue.
L2 Support closed the ticket four days ago stating that there is no discernible issue.
So, who or what resolved the issue?
The phone company that has been migrated off denies responsibility, the phone company that has been migrated to, states that there is no issue (yeah, right!)
This has happened to me twice in a row when taking up membership in a second tier phone company - and nobody knows diddly-squat!
BTW, this has happened to others and I am not unique in phone companies disliking those who change loyalty.
Friendly warning, if you migrate to another phone company and are using short-text SMS for 2FA, be prepared to wait to login to the secure web site that you normally use for sensitive transactions.
L1 Support has absolutely no clue as to the issue.
L2 Support closed the ticket four days ago stating that there is no discernible issue.
So, who or what resolved the issue?
The phone company that has been migrated off denies responsibility, the phone company that has been migrated to, states that there is no issue (yeah, right!)
This has happened to me twice in a row when taking up membership in a second tier phone company - and nobody knows diddly-squat!
BTW, this has happened to others and I am not unique in phone companies disliking those who change loyalty.
Friendly warning, if you migrate to another phone company and are using short-text SMS for 2FA, be prepared to wait to login to the secure web site that you normally use for sensitive transactions.
I guess it's simply takes time for SMS sending companies to update their routing.
Chris-CJ
Well-known member
» Carrier – Aggregator Connections
www.txt.ca
Am guessing that the "aggregator" companies (mentioned in the weblink above) are responsible to update their whitelists when a transfer occurs.
Unfortunately neither of the exit/entry phone companies take ownership of the process and you just have to wait it out.
Hopefully there is never a "limbo" situation because there is nobody to escalate to!
Rogers called last night....$55/15GB/line. Not bad.
I'll call Koodo / Telus today to see what's available as I'd like to upgrade my iPhone X and my wife's iPhone SE.
What do you guys do with old phones? I've got a stack of them in a drawer just killing time.
Want to use my old iPads for something...but not sure what yet. 2 iPad minis just dusting away. Maybe a clock for my son's room. But would need to lock the internet and everything else on there.
I'll call Koodo / Telus today to see what's available as I'd like to upgrade my iPhone X and my wife's iPhone SE.
What do you guys do with old phones? I've got a stack of them in a drawer just killing time.
Want to use my old iPads for something...but not sure what yet. 2 iPad minis just dusting away. Maybe a clock for my son's room. But would need to lock the internet and everything else on there.
Plus phone? Be careful, they changed things a few years ago and went from phone included to you pay a lot of the phone on top of the plan.
No phone included.
iPhone 12 mini 128gb - $12/month
iPhone 12 mini 64gb = $2/month
iPhone 12 mini 256gb = $10/month
iPhone 13 128gb = $42/month
iPhone 14 128gb = $45/month
All are zero upfront, and zero at the end of the 2 year plan.
No plan on the phone plan.
iphone 12's are reasonable prices.
I just don't have the time to go running b/w different kiosks and stores, so I'm kind of tied into calling during some spare time.
EDIT:
Telus is offering $190/month for 3 plans...no phones included. LOL.
Hard pass on that.
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Hopefully this becomes a useful reality soon. Bots for the little guy. Outsource the arguing with morons with a flow chart.
This Oddly Polite Chatbot Will Fight With Comcast Support So You Don't Have To
The DoNotPay bot used evidence and light threats to convince a representative to knock $10 off an engineer's internet bill.
gizmodo.com
DownUnder
Well-known member
People were getting $35 for 20gb from rogers on black friday and some nice bestbuy/wallmart gift cards ($300-$400). Id wait till boxing day if your not in a rush.
ya, not in a rush at all. May just wait it out as I've got that week off so have some time to burn.
Although I can't stand crowds lol.
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