Riders choice oil change gone wrong.

01cbr said:
The OP states they point it out after, riders choice says before.My post about pointing out the damage before they commenced the job.......common practice I have pointed out as industry best practice......Was in reference to a user who found it odd they would point out damage to a client if they did not cause it.Do some reading before you spend so much time with the bold and italic feature commenting on my posts your not understanding.
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RC admitted to pointing out the damage AFTER commencing the oil change and halfway through it and before removing the oil filter. It appears it is you who is unable to comprehend.Therefore they did not follow best practice. You're not helping them here with your responses.
 
sucks to hear of such an incident, but I tell you what after reading this im defiantly either taking photos or a quick video of my bike and the condition its in. I really dont wanna go through what u just did. Speaking of which im putting new tires Saturday, n believe me when I say ill b watching like a hawk!
Id really think twice of visiting RC!
 
I'm gonna play devil's advocate here and say this:

OP obviously doesn't do his own oil changes, so I think it's entirely conceivable that he maybe never saw that crack there until it was pointed out to him by the mechanic. I personally wouldn't notice a crack like that on the bellypan when washing my bike, but that's just me.

Everyone is playing detective and jumping on Riders Choice but the reality is that OP could easily be wrong here, he just doesn't know it.
 
C-Note said:
There should be a huge window in every service department (like a fish tank) so you can see what's going on... None of this behind closed doors bs. Riders choice has done many things to my bike, but they have always been good to me
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I wish there was camera's in every mechanic's bay with live streaming over the net were you could watch your mechanic work on your vehicle and know exactly how many hour's of labour was actually put in. Or even just a copy of the video on a burnt cd supplied to the owner when the bill is paid.
 
Again, the OP said he had just finished washing the bike only 30 minutes prior to the dis-service being done to his bike. Just because people don't do their own maintenance, doesn't mean they don't look at their bike.

Based on my experiences and interactions with their staff, I fully believe the lazy tech didn't remove the farings and probably just tried to stick his wrench through an opening to make his job "easier". I've worked with auto techs that have had "left-over" bolts after doing a job.... Go figure.


mmmnaked said:
I'm gonna play devil's advocate here and say this:

OP obviously doesn't do his own oil changes, so I think it's entirely conceivable that he maybe never saw that crack there until it was pointed out to him by the mechanic. I personally wouldn't notice a crack like that on the bellypan when washing my bike, but that's just me.

Everyone is playing detective and jumping on Riders Choice but the reality is that OP could easily be wrong here, he just doesn't know it.
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Every CBR 600 since the F2's back in 91 have had openings in the fairing lowers that facilitated oil changes without fairing removal. I have had 6 CBR's in the past, and not once did I break a fairing doing my oil changes with the fairings left on.
 
stormcat said:
Although I hold RC in high regard, and although I don't know the OP, I believe him on this. It seems odd to point out this damage if it existed previously under the pretense that the owner wouldn't already know.
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Did you take into consideration that the OP purchased this bike used less than a month ago?
 
Smutty said:
Again, the OP said he had just finished washing the bike only 30 minutes prior to the dis-service being done to his bike. Just because people don't do their own maintenance, doesn't mean they don't look at their bike.

Based on my experiences and interactions with their staff, I fully believe the lazy tech didn't remove the farings and probably just tried to stick his wrench through an opening to make his job "easier". I've worked with auto techs that have had "left-over" bolts after doing a job.... Go figure.
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I don't care to get into a big thing about this because I wasn't there, all I'm saying is that perhaps people are too quick to gang up on Riders Choice being at fault when the reality is that the OP could easily be wrong, never having seen the cracks until they were pointed out to him

I DO my own maintenance and I can easily say that I would miss a crack that size in my fairings when washing the bike. When I wash my bike I don't use a magnifying glass nor do I go to eye level with lower fairings and belly pans for close-up inspections. You're telling me this guy looked at the underside of his lower fairing while washing his bike?

Just sayin.
 
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Riders Choice said:
It's unfortunate that rg0r thinks that we damaged his bike. The only thing that we did was point out the damage to the customer before removing his oil filter. We are only replying to this because the information being presented is incorrect.
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sinbin said:
RC admitted to pointing out the damage AFTER commencing the oil change and halfway through it and before removing the oil filter. It appears it is you who is unable to comprehend.Therefore they did not follow best practice. You're not helping them here with your responses.
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Dont see where it says half way through.
Not trying to defend riders choice here, I dont know what actually happened, just like everyone else other than the mechanic.

Reading comprehension doesnt included adding additional words/phrases to a paragraph to fill in the story the way you want it to appear.
 
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omnivore said:
Every CBR 600 since the F2's back in 91 have had openings in the fairing lowers that facilitated oil changes without fairing removal. I have had 6 CBR's in the past, and not once did I break a fairing doing my oil changes with the fairings left on.
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I used to remove my fairings until I was shown it was a useless step.
 
01cbr said:
Dont see where it says half way through.Not trying to defend riders choice here, I dont know what actually happened, just like everyone else other than the mechanic.Reading comprehension doesnt included adding additional words/phrases to a paragraph to fill in the story the way you want it to appear.
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They clearly state. "Before removing the oil filter". Had what you claim, been true they would have stated,"before starting the oil change". This confirms the OPs story as well. Your position is a perfect example of what you accuse me of in your final line. So, as is stated, they told him after starting the oil change, and as you have their response in your previous post to me, we won't have any ambiguity either.
 
mmmnaked said:
I don't care to get into a big thing about this because I wasn't there, all I'm saying is that perhaps people are too quick to gang up on Riders Choice...
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IMHO, and from personal experience at RC, their customer service is so poor that this is exactly what I would expect people to do. If I were the proprietor I would seriously consider why people are so quick to take that position. Recently there was a thread posted about GP Bikes and those that responded were quick to defend GP. Why is this, because GP goes the extra mile to deliver on great customer service and they maintain excellent integrity. Perhaps this is why I saw Jerry buying the contents at McBride's Cycle :dontknow: but just sayin'

On another note, I have wondered why the tech and the bike owner don't do a circle check on the bike before they wheel the bike into the shop. They both inspect the bike and the owner signs off.
 
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sinbin said:
They clearly state. "Before removing the oil filter". Had what you claim, been true they would have stated,"before starting the oil change". This confirms the OPs story as well. Your position is a perfect example of what you accuse me of in your final line. So, as is stated, they told him after starting the oil change, and as you have their response in your previous post to me, we won't have any ambiguity either.
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So how did they break the fairing removing the oil filter if it was broken before they removed the filter? Btw, before the filter was removed means that and only that.
 
01cbr said:
So how did they break the fairing removing the oil filter if it was broken before they removed the filter? Btw, before the filter was removed means that and only that.
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The scenario is thus; While changing the oil, while draining the oil and loosening the filter, something slips and hits the fairing hard enough to crack it. Given the angle and the fact that a tool or hand would be going in that direction for the task of getting the filter from stuck to hand-spinable many folks seem to think this is plausible.

Clear yet?
 
Aslan said:
The scenario is thus; While changing the oil, while draining the oil and loosening the filter, something slips and hits the fairing hard enough to crack it. Given the angle and the fact that a tool or hand would be going in that direction for the task of getting the filter from stuck to hand-spinable many folks seem to think this is plausible. Clear yet?
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I always was clear on that. Some in this thread don't seem to see that there are 2 sides to this.
 
JZ67 said:
IMHO, and from personal experience at RC, their customer service is so poor that this is exactly what I would expect people to do.
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The few times I've been in there, their counter staff have appeared so disinterested in me as a customer that these days I'll take the hit on my mileage and drive out to other shops.
 
Whats this "washing the bike" thing everyones talking about?
 
JZ67 said:
IMHO, and from personal experience at RC, their customer service is so poor that this is exactly what I would expect people to do. If I were the proprietor I would seriously consider why people are so quick to take that position. Recently there was a thread posted about GP Bikes and those that responded were quick to defend GP. Why is this, because GP goes the extra mile to deliver on great customer service and they maintain excellent integrity. Perhaps this is why I saw Jerry buying the contents at McBride's Cycle :dontknow: but just sayin'

On another note, I have wondered why the tech and the bike owner don't do a circle check on the bike before they wheel the bike into the shop. They both inspect the bike and the owner signs off.
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Plenty of people, myself included, have had nothing but great experiences with Riders Choice. I've actually been in the shop to catch the 'other side' of some of the complaint threads that have been posted on GTAM in the past... definitely worth a laugh. Some of the bad reviews (not all, I'm sure) were just plain ludicrous.

For this particular thread, my money is going towards those cracks existing before the oil change but OP never actually saw them, since he doesn't do his own oil changes. That, and apparently he only just got the bike (used) a month ago?
 
01cbr said:
No i said it is very common for service works to to point out damage before starting work to be clear it was already there.

Thanks for adding to my posts then judging me based on your own additions.
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My mistake then. It sounded like you were saying the only reason why the OP made this thread was to get free plastics.
 
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