Riders choice oil change gone wrong.

[01cbr]

Although I hold RC in high regard, and although I don't know the OP, I believe him on this. It seems odd to point out this damage if it existed previously under the pretense that the owner wouldn't already know. Don't you think? Accidents happen, and I'm sure the mechanic didn't damage the owners plastics intentionally. I think from a business standpoint, the best course of action would have been to simply admit doing the damage, replace the damaged plastics, and save your good name.

Actually it is very common any service industry where you are dealing with someone elses property.

Some people love to have things replaced for free. Others dont notice things until their attention is drawn to it. Better before you start your work rather than after you finish and they are inspecting.

 

[01cbr]

What exactly is "incorrect" ? Trust me I have better things to do than waste my time making up stories or blaming people for something they did not do.

Sure you can say you had witnesses ( your own employee ) really? Is that the best you can come up with? ... Anyways I rather not talk with your kind of people... Good luck with your excellent mechanic and reputation.

In reality if your 100% the mechanic broke it, your lying.

 

[stormcat]

Actually it is very common any service industry where you are dealing with someone elses property.

Some people love to have things replaced for free. Others dont notice things until their attention is drawn to it. Better before you start your work rather than after you finish and they are inspecting.

I'm going to assume you work for RC? Or that you're a mechanic who has broken things on people's bikes?

OP isn't asking RC to pay for the damages, so your argument is moot.

The OP commented that he just finished wiping the bike down. The crack was not there. Do I believe this complete stranger? Yes. If RC was truthful and wanted to bring this crack to the owner's attention before they carried out the work, then they would have pointed out the crack before they carried out the work. Not during. Not later. Not after. Before.

Like when Honda gouged the crap out of my rims mounting new tires. They didn't even have the balls to tell me what they had done. I noticed it later. I didn't want new rims, but I damn well let everyone know they did a shoddy job.

 

[dr_sarcasm]

If RC was truthful and wanted to bring this crack to the owner's attention before they carried out the work, then they would have pointed out the crack before they carried out the work. Not during. Not later. Not after. Before.

This, 110%.

 

[RockerGuy]

Another reason I do all the work on my bike myself. If I f' up my engine, I can blame myself. I don't want to pay anybody and have them f' it up tho.

I am going to be doing my own tire changes too. Tired of paying ppl to scratch my rims.

As the old saying goes, "want something done right? Do it yourself"

 

[01cbr]

Ok. Usually I don't write bad reviews. Basically went in for an oil change the other day at Riders Choice. It was a walk in so I was happy they took me in quick no wait.
10 minutes into the oil change, they call me in back to see something. First thoughts in my mind were if something is wrong mechanically wise... But no, Jeff I think his name is, pointed out that the bottom right fairing had 2 cracks on it. One around the bottom fastener screw and other bellow the hole where you can spot the filter.
Now this really made me speechless as I just washed my bike 30 mins before getting there and bike was in pristine condition apart from a scratch on top Fairing. He kept insisting I Ren over something or a rock. Well I doubt this could have happened as I drove through local roads and took it slow. And it happens to be in an area around where his filter wrench adapter was sitting.
To add to this... He was removing old oil already and his filter wrench adapter was on with fairing still in place. I'm positive he cracked it while trying to remove filter with fairings on. But I cannot say 100% as I was not there, instead waiting in store front.
Spoke to John the owner and he says he has 2 witnesses (his employees) and is not going to go against them.
Here I am... Stuck with probably around $300 in damage? (CBR600RR) Correct me If I'm wrong..
With 0 help or willingness to work something out from the owner... Instead rude behavior and insisting the bike came in like this.
Having spend over a grand in his place for merchandise.... I figured he would at least have some respect for his loyal customer. Will not be coming back anytime Soon.
I thought he deserves this review. I wouldn't have wrote it if he at least was willing to work something out. But this is not a good way to treat a customer who is honest.
Apart from all this... The oil change was done well it seems. (for $108 I would hope so anyways)

Thanks for reading.

(sorry for the formatting, wrote this from my phone)

It's unfortunate that rg0r thinks that we damaged his bike. The only thing that we did was point out the damage to the customer before removing his oil filter. We are only replying to this because the information being presented is incorrect.

I'm going to assume you work for RC? Or that you're a mechanic who has broken things on people's bikes?

OP isn't asking RC to pay for the damages, so your argument is moot.

The OP commented that he just finished wiping the bike down. The crack was not there. Do I believe this complete stranger? Yes. If RC was truthful and wanted to bring this crack to the owner's attention before they carried out the work, then they would have pointed out the crack before they carried out the work. Not during. Not later. Not after. Before.

Like when Honda gouged the crap out of my rims mounting new tires. They didn't even have the balls to tell me what they had done. I noticed it later. I didn't want new rims, but I damn well let everyone know they did a shoddy job.

My argument? In service you always point out and make note of flaws/broken parts before starting. The same way when something is to be left not replaced/repaired its written into the contract.
Not a mechanic, never worked for RC, dont know anyone who works there.
Funny you attack my credibility, just because I pointed something out you clearly werent aware of.

OP didnt expect a replacement? Funny whats this thread about then?

Not possible he didnt see a hair line crack while wiping the bike down? Are you serious?

See above quotes, two sides to every story.

 

[stormcat]

He said he heard the mechanic swear, and when he was brought it to see the damage, the wrench was sitting right there.

You're saying that everyone who complains about bad service is looking for a freebie? I just pointed out my own example to prove you wrong. But I guess I must have been looking for new rims for some gouges? Damn! Why didn't I just harass them for a whole new bike when they fawked my fork seals and they spewed oil everywhere? If only I had known that was the objective in telling people about bad experiences. Silly me.

 

[01cbr]

He said he heard the mechanic swear, and when he was brought it to see the damage, the wrench was sitting right there.

You're saying that everyone who complains about bad service is looking for a freebie? I just pointed out my own example to prove you wrong. But I guess I must have been looking for new rims for some gouges? Damn! Why didn't I just harass them for a whole new bike when they fawked my fork seals and they spewed oil everywhere? If only I had known that was the objective in telling people about bad experiences. Silly me.

No i said it is very common for service works to to point out damage before starting work to be clear it was already there.

Thanks for adding to my posts then judging me based on your own additions.

 

[silverado]

I have purchased parts from RC in the past with no issues, but I do ALL my own maintenance and repairs. As far as this Jeff guy goes,I am pretty sure it's Jeff Bloor, former owner of Cycle Max. He told someone I know that he needed an engine rebuild a few years ago due to an engine noise complaint. I looked at the bike after he rode it to the shop and back home again and replaced a defective cam chain tensioner for around $100. He was quoted in the thousands for that job.(Not a bad profit, a couple grand for a $100 part and an hours labor) I have also witnessed a dyno run on a R6 with thousands of dollars in parts and tuning done by Jeff/ Cycle Max, make less HP than it did stock. My opinion is he's not very good or honest, but that's just my opinion. If he's the best mechanic RC can hire to run the shop, then I don't imagine they will be around too much longer. I wrench for a living and have come across previous damage to vehicles, but not once have I started any type of repair with out contacting the customer about the previous damages. I have also never been accused of causing the damages, but if I were to damage something,I'm pretty sure most people, although upset, would rather you live up to your mistake than try to hide it or deny you did it. That says a lot about the type of person you are.

 

[jcarboni]

No i said it is very common for service works to to point out damage before starting work to be clear it was already there.

Thanks for adding to my posts then judging me based on your own additions.

It was not there when he gave his bike to the shop it happen during the oil change .

Then when it happen the mechanic blamed him cause the mechanic F up .

I will never go there .

 

[01cbr]

It was not there when he gave his bike to the shop it happen during the oil change .

Then when it happen the mechanic blamed him cause the mechanic F up .

I will never go there .

And you know this 100% how?

RC says i wasnt. Either side, your calling someone a lier.

 

[sinbin]

My argument? In service you always point out and make note of flaws/broken parts before starting. The same way when something is to be left not replaced/repaired its written into the contract.
Not a mechanic, never worked for RC, dont know anyone who works there.
Funny you attack my credibility, just because I pointed something out you clearly werent aware of.

OP didnt expect a replacement? Funny whats this thread about then?

Not possible he didnt see a hair line crack while wiping the bike down? Are you serious?

See above quotes, two sides to every story.

The pic doesn't show a hairline crack; it shows a crack. Hairline cracks are barely visible, hence the term "hairline"

They pointed out the damage after commencing the job, not before commencing the job - the job in question being an oil change. They pointed out the damage before commencing the removal of the oil filter (one component of the tasks of the job), and thereby after commencing the job.

It appears they did not point out the damage before they commenced the job. It appears they did not follow the common practice you have pointed out as industry best practice.

This can all be easily dispelled by reviewing any cameras in the bay, but it appears there are none in the mechanics bay at this establishment. That is a pity or this would have been easily cleared up.

Therefore we are left with a review and our personal choice to believe the OP or the establishment in question.

 

[jeffjones]

This can all be easily dispelled by reviewing any cameras in the bay, but it appears there are none in the mechanics bay at this establishment. That is a pity or this would have been easily cleared up.

You would assume with that many specialty tools in the service area there would be cameras, If I had a shop I would definitely have cameras for during and after in case stuff started going missing.

 

[C-Note]

There should be a huge window in every service department (like a fish tank) so you can see what's going on... None of this behind closed doors bs. Riders choice has done many things to my bike, but they have always been good to me

 

[silverbullet132]

There should be a huge window in every service department

+1
Costco has this, and many other shops do. This reason is why I go to rosey toes for my bike work (tires, stuff I can't do at home).

 

[redridernl]

Not possible he didnt see a hair line crack while wiping the bike down? Are you serious?

It's not possible that I wouldn't know about a crack in my body work so it doesn't seem far fetched to me. It is possible that the mechanic didn't cause the damage but it seems likely.

 

[01cbr]

The pic doesn't show a hairline crack; it shows a crack. Hairline cracks are barely visible, hence the term "hairline"

They pointed out the damage after commencing the job, not before commencing the job - the job in question being an oil change. They pointed out the damage before commencing the removal of the oil filter (one component of the tasks of the job), and thereby after commencing the job.

It appears they did not point out the damage before they commenced the job. It appears they did not follow the common practice you have pointed out as industry best practice.

This can all be easily dispelled by reviewing any cameras in the bay, but it appears there are none in the mechanics bay at this establishment. That is a pity or this would have been easily cleared up.

Therefore we are left with a review and our personal choice to believe the OP or the establishment in question.

The OP states they point it out after, riders choice says before.

My post about pointing out the damage before they commenced the job.......common practice I have pointed out as industry best practice......

Was in reference to a user who found it odd they would point out damage to a client if they did not cause it.

Do some reading before you spend so much time with the bold and italic feature commenting on my posts your not understanding.

 

[rg0r]

The OP states they point it out after, riders choice says before.

My post about pointing out the damage before they commenced the job.......common practice I have pointed out as industry best practice......

Was in reference to a user who found it odd they would point out damage to a client if they did not cause it.

Do some reading before you spend so much time with the bold and italic feature commenting on my posts your not understanding.

As I mentioned before... I did not check my watch as I was not in a big hurry... but it was around 10-15 minutes into the oil change when they called me in to see the damage. Also about 5-10 minutes into the oil change when I heard the mechanic scream profanity out loud... Im sure the guys at Riders Choice can vouch for me as they were standing right there... near the shop door and... came in there a few times before calling me in ? Wonder what that was about.

Anyways... I really want to leave this at rest... they got what they deserved. I don't want to keep firing. Thanks to all for the support,believe it or not... it put my mind more at ease.

Ride Safe.

 

[omnivore]

Mistakes happen...even at work....to everyone sooner or later.
The deciding factor in how much integrity you have, is how you hold yourself accountable for those mistakes.

 

[Mina]

Mistakes happen...even at work....to everyone sooner or later.
The deciding factor in how much integrity you ave, is how you hold yourself accountable for those mistakes.

Short and sweet, very well said...