I believe so (dont quote me), but the guy is a straight up liar and thief. He tried to charge my buddy $1500 for an Akra system that was supposed to be free from Kawi. We even brought up the website right in front of him, showing him that its FREE!
Kahuna powersports - never again.
- Thread starter Draco'sWrath
- Start date
I believe so (dont quote me), but the guy is a straight up liar and thief. He tried to charge my buddy $1500 for an Akra system that was supposed to be free from Kawi. We even brought up the website right in front of him, showing him that its FREE!
Wow thats brutal... Wonder how many unsuspecting new riders the guy has ripped off.
What did he say when you showed him the website? What did Kawi Canada have to say?
He said that if my buddy got the exhaust for free, he couldnt get anything off the price of the bike. Which is bullshizz....the exhausts are shipped addressed to the owner of the bike, the dealership has nothing to do with it aside from being a place to pick up the exhaust.
~Dirt_Diva~
Member
The OP acknowledges that there was something potentially wrong with the bike, yet he continued to ride it. Clearly his fault.
I still don't understand why someone else should have to pay for the damages YOU caused when YOU were aware that something wasn't right. As soon as you noticed it, you should have been on the phone with Kahuna, not wait until you completely mess the bike up. DUH.
I might have had some sympathy for you if you went to Kahuna as soon as you noticed and said "hey man, this doesn't sound right....the tire is rubbing, why? (Kahuna answers..)" then you ask them to lift it, not ride it into the ground first.
And someone asked if Rui was the old Service Manager from Envy, yes he is.
Draco'sWrath
Well-known member
What kind of drugs are you guys on? I want to know.
I BRING IT IN ASAP:
-Fender needs replacement
-Bike has to be re-raised
I BRING IT IN WHEN I DID:
-Fender needs replacement
-Bike has to be re-raised.
Only difference, I didn't catch it early and the electrical fell out and got damaged. Warranty is covering that anyways, Kahuna is getting paid for it so if anything I DID THEM A FAVOUR.
Your logic astounds me.
You've never gone over bumps in the road with your car and hear a distinct sound of something contacting something for a split second? You took your car into the mechanic so they can check it out every single time? If that was the case I'd be taking my car to the mechanic every week because something made a sound at some point for a nanosecond while I was driving.
I said "In hindsight, I should have checked it". Key word...hindsight...in other words, knowing where it landed me NOW and what was REALLY happening.
It's a brand new friggin bike, why should I suspect this was happening? The problem was tucked away out of sight, underneath the bike.
I caused the damage? Right, I'm the one who lowered the bike. Or I caused the damage because I got on and road a brand new bike, in the streets of Toronto in normal riding conditions. Right, back to your pipe.
"Run it into the ground"...wow.
I have to agree with the statement about Ron thus far. I purchased my first bike from him a ninja 250 he gave me the run around til may when I was suppose to have it the first week of april. At which point he tried to get me to switch to a blue bike because "the black ones were somewhere in the back".
Not a big deal really but I just found him rude and didn't really care once I signed on the line.
Not a big deal really but I just found him rude and didn't really care once I signed on the line.
He found someone to pay a premium for your black bike...that guy is such dou_he!
lol I still got my black bike but he was putting me off and putting me off. Meh not a big deal over that, but there has been other incounters with that shop that I was not impressed with. He just rubs me the wrong way and I can say that I would never go to him for another purchase.
I just wanted to quote this in case you went back alter and cut this out.
Awesome! :thumbup:
Gryphon
Well-known member
No, the free Akro system (or your choice of the other 3 incentives) was based on the MSRP of the ZX-10.
So you could choose one of the 4 things free, or negotiate yourself a price discount - your choice!
The terms of the promotion were spelled out quite clearly on the Kawasaki Canada website.
L8R
sinbin
Well-known member
.........
I really don;t know what to say. errr, sure?
Nonsense, I know people that negotiated the price of the bike, bought it, paid for it and then got the promo item months later. Again the item when shipped is even addressed to the owner of the bike from kawi, not the dealer. So its not a part the dealer has in stock or pays for from his pocket.
Draco'sWrath
Well-known member
I called Kahuna to see how my bike is doing. Won't be ready until next week, they are waiting on parts.
Great.
Tack the fact that now I'm going a week and a half without a bike on top of all the other stuff.
Kahuna, and the rest of you apologists have a thing or two to learn about responsibility/professionalism. I'm not telling anyone not to go there, I'm saying that I, personally, NEVER want to set foot in that place again or even drive by that place.
-I'm out $450
-Fact I broke down in the middle of the road
-Wasted half a day of what should have been good riding
-No bike for a week and a half
-Still paying costs for the bike (Insurance +$2600 additional coverage I got) for a bike I can't even use for that week and a half of good riding weather.
All because I listened to Kahuna and made mods to the bike that they performed and suggested is "no problem".
Nice...not even a "sorry man"...real nice.
Unreal.
If you want expert advice not worth a darn thing from people that own up to none of their faults and charge you full price for their mistakes, and have not even enough consideration to say "sorry" for the inconveniences it will inevitably cause you...then this place is for you!
Great.
Tack the fact that now I'm going a week and a half without a bike on top of all the other stuff.
Kahuna, and the rest of you apologists have a thing or two to learn about responsibility/professionalism. I'm not telling anyone not to go there, I'm saying that I, personally, NEVER want to set foot in that place again or even drive by that place.
-I'm out $450
-Fact I broke down in the middle of the road
-Wasted half a day of what should have been good riding
-No bike for a week and a half
-Still paying costs for the bike (Insurance +$2600 additional coverage I got) for a bike I can't even use for that week and a half of good riding weather.
All because I listened to Kahuna and made mods to the bike that they performed and suggested is "no problem".
Nice...not even a "sorry man"...real nice.
Unreal.
If you want expert advice not worth a darn thing from people that own up to none of their faults and charge you full price for their mistakes, and have not even enough consideration to say "sorry" for the inconveniences it will inevitably cause you...then this place is for you!
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Sorry, but i have to address some errors in your understanding of the circumstances described in this thread resulting in issues in your post. my comments are highlighted.
i do not understand why deceptive sales practices are so commonly accepted in the retail motorcycle community. what Rob did and what happened to draco would not fly in any other professional field, such as medicine, law, pharmacy, banking, real estate, etc. (even dry cleaning) so why are people so willing to excuse motorcycle retailers/shops of any comparable accountability??
it's like you're telling Draco: "yeah, you should have know they might cheat you or that they might not know what they were talking about, so how could you blame them? you should have done your homework!"
i say Kahuna is fully accountable.
i do not understand why deceptive sales practices are so commonly accepted in the retail motorcycle community. what Rob did and what happened to draco would not fly in any other professional field, such as medicine, law, pharmacy, banking, real estate, etc. (even dry cleaning) so why are people so willing to excuse motorcycle retailers/shops of any comparable accountability??
it's like you're telling Draco: "yeah, you should have know they might cheat you or that they might not know what they were talking about, so how could you blame them? you should have done your homework!"
i say Kahuna is fully accountable.
The OP did NOT acknowledge that something was "potentially wrong with the bike". He only mentioned that there was a distinct noise when going over bumps, but that he didn't think anything of it. And this is perfectly reasonable. Draco took the sales rep, Rod's word at face value that the job was done properly, "no problem". Suspensions systems should bottom out safely BEFORE the tire contacts any body work. This is how they are designed to work. Any bike that is lowered, should NOT be done so in a way that allows the wheel to contact the body work before the suspension itself bottoms out. That would be UNSAFE.
Seeing as how a professional retail store lowered the bike (improperly), i would argue that it was KAHUNA that CAUSED the damage and not the rider.
As well, as Draco said: it wasn't a big "bang" when the bike bottomed out. the tire was only just scraping the undertail, just underneath and behind the rider's seat. this rubbing over time caused the plastic of the undertail to wear away and finally break, causing all the electrical housed just above it to fall onto the wheel and get chewed up. Meaning that it wasn't immediately obvious that damage was being done to the bike.
He's just lucky (and by extension, Kahuna) that the rear tire didn't blow out and cause a crash and injury.
cola_fiend2003
Well-known member
+++++++1 gazillion. Saves me writing all that out in the quotes.
This is definately an unfortunate situation.. The dealership are the professionals in this situation and they have the professional / moral responsibilty (not legal responsiblity) to make sure an uninformed customer is made aware of any potential problems that lowering the suspension could of caused.
I too have purchased my bike from Kahuna. Lucky for me (I suppose) , I dealt with Norm. Who seems to have a very good reputation. He spent alot of time with me explaining my purchase and cautioned me on a number of issues since I was new rider at the time.
After I purchased the bike , I went into the parts area and I also saw the customized 250r that the OP was referring to... A different salesman from that area then approached me. We started discussing all the "upgrades" to the bike in showroom.. I may have been a new rider at the time but for some reason I was very cautious as to what this salesman was explaining. In this case he was showing me how "cool" the wider tires look on the bike. I asked numerous questions about (safety, performance, tire life, can the bike accept that much of a jump in size, would Kawi still abide by their warranty if this was installed at the dealer, etc). My gut feeling from the conversation with him was that I need to do more research before I listen to what he's recommending... bottom line I now know better to not listen to someone who's just trying to push a sale..
You need to be extra cautious and informed when it comes to anything motorcyle realted. You're safety may be at risk.
Some people (Norm) have more professional morals than most at that dealership.
The way I see it..There is no professional standing for someone to become a salesperson. It's not like other professions where someone can have years of education and experience , a degree / diploma to back them up. In this field any Joe blow off the street can start selling Motor Vehicles. They apply for a simple dealers lic and then there off selling.
What does piss me off about this situation would be the service dept. These guys should have of made sure what they were doing was safe. I find it very concerning that a motorcycle technician would just do an "upgrade" without making sure it was appropriate / safe.
I need to have something checked on my bike (under warranty) but I think I'll probably take my bike to someone like Ted (Rosey Toes) who seems to have an excellent repuatation from this site.
If anything OP , at least you gave the rest of us a warning about the service that Kahuna performs.....
I wish you luck man....
I too have purchased my bike from Kahuna. Lucky for me (I suppose) , I dealt with Norm. Who seems to have a very good reputation. He spent alot of time with me explaining my purchase and cautioned me on a number of issues since I was new rider at the time.
After I purchased the bike , I went into the parts area and I also saw the customized 250r that the OP was referring to... A different salesman from that area then approached me. We started discussing all the "upgrades" to the bike in showroom.. I may have been a new rider at the time but for some reason I was very cautious as to what this salesman was explaining. In this case he was showing me how "cool" the wider tires look on the bike. I asked numerous questions about (safety, performance, tire life, can the bike accept that much of a jump in size, would Kawi still abide by their warranty if this was installed at the dealer, etc). My gut feeling from the conversation with him was that I need to do more research before I listen to what he's recommending... bottom line I now know better to not listen to someone who's just trying to push a sale..
You need to be extra cautious and informed when it comes to anything motorcyle realted. You're safety may be at risk.
Some people (Norm) have more professional morals than most at that dealership.
The way I see it..There is no professional standing for someone to become a salesperson. It's not like other professions where someone can have years of education and experience , a degree / diploma to back them up. In this field any Joe blow off the street can start selling Motor Vehicles. They apply for a simple dealers lic and then there off selling.
What does piss me off about this situation would be the service dept. These guys should have of made sure what they were doing was safe. I find it very concerning that a motorcycle technician would just do an "upgrade" without making sure it was appropriate / safe.
I need to have something checked on my bike (under warranty) but I think I'll probably take my bike to someone like Ted (Rosey Toes) who seems to have an excellent repuatation from this site.
If anything OP , at least you gave the rest of us a warning about the service that Kahuna performs.....
I wish you luck man....
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