To our valued Amazon Customer,
Thank you for your patience as we clarify your order tracking information. We understand the frustration in the long wait for your order. We strive to provide our customers with competitive prices and apologize for being unable to provide the swift delivery service we pride ourselves with.
Rest assured; you will be receiving your item. Due to the extended wait for your package, we will be refunding you for all shipping charges.
Canada Post has informed us as to the excessive delay of order and tracking information. Due to technical difficulties, you order has been declined by Canada Post. As a result, your order has been returned to our warehouse. In order for you to receive your order, we will need to repackage and ship the item to you. This will result in an estimated delivery date of 7-14 business days in which you can expect to receive your item.
If you so choose, we can cancel your order and provide you with a full refund. We apologize sincerely for any inconvenience you may have encountered as a result.
Please Note: If you have received your order, we are pleased to be able to deliver as planned. Please reciprocate our superior customer service by providing us with positive feedback, e.g. a five star rating. We look forward to continue serving you.
Sincerely,
Alice B.
Customer Service Representative