I can imagine that it's difficult. If I recall you're working non-stop, long hours, and the dealerships are primarily closed or have very shortened hours.
This is something I saw today, Munro Motors, when I just took a quick peak...
We want to assure our customers that we are open and available, online only, for the protection of you our customer and our staff. During Covid-19 purchases will be completed online with our Touchless process. Once paperwork has been completed we will deliver the vehicle in an enclosed trailer to your door at no extra cost, within 100km of the dealership. To support social distancing, we will put the car in your driveway with all the paperwork and keys in the car then stand away from a distance while you inspect your new toy. If you have a trade-in we will take it back to the dealership in our trailer. All of our vehicles have been thoroughly sanitized; our cars are already certified and can be delivered with our touchless process. We have access to a local Service Ontario office which at this time has remained open. It is our goal to keep everyone safe while still having Fun!
I just don't see how one can buy/trade-in a car without seeing it, driving it, and having a total physical picture in front of you. I applaud them for keeping open and moving inventory, but I'm sure it's a very tough business to be in right now.
You get low balled on the trade-in anyway, and now the reason would be 'well we can't drive it to confirm what you say is true, so here's the price.'
And same goes for the buyer...'well I can't see/drive the car and I need to be sure and comfortable in my purchase'
It'll be interesting to see how things play out for sure.