Teksavvy resells Rogers and Bell. When you have an issue Teksavvy opens a ticket with Bell/Rogers to have the issue resolved. Pray you never have a major issue.
As a wholesaler I had to call on a customers behalf to Teksavvy today (Simple DSL sync issue)..... I was on the phone for 55 minutes. At the end of the call what was accomplished? A ticket was opened with bell and a technician was going to be dispatched in 24-48 hours.
My wife had Teksavvy through Bell, when she first moved with no problems; it was a slower line.
I've had three major issues. All with the cable though. Phone has been working fine, since day one.
1. I had the Cable TV disconnected by Rogers, and they also took out my Internet. Rogers was no help, but I got to give them heck for it. Teksavvy had someone out in the next day (Rogers truck), who hopped fences in the middle of the winter and got it fixed.
2. Older modem needed an upgrade, and wanted to do it over the Cable lines. Rogers doesn't allow Teksavvy to do that. This one took a while to identify, as it showed up as a slowing of the line, and then a reboot of the modem. Also, there might have been some of the third issue involved. Once identified a new modem arrived the following day, I sent the original one back, and everything worked much better.
3. Cable line had major problems with speed and disconnects. Crew was arranged for two days later, and put in a new line above ground in the snow which solved the problem. This summer, the crew was back to put in the more permanent line.
When Teksavvy was first around, it was a pain because they didn't have enough Customer Service Reps, but they seem to have addressed the issue.
Some will have a detectable French accent, but I find their being Canadian an asset.
I normally, try to shortcut the process. I use the call me back feature, so that I don't have to be on the line while in queue.
I reboot all involved devices, and pull up the modem's diagnostic page, as that will all be part of their script, before they can send me to level 2 support.
I don't try to get technical until they have enough documentation to go off script or send me to level 2 support, as they're not usually interested in having me train them, they need to have that documentation, and it's a waste of both of our time, if we go that route. They are usually running a diagnostic on their end at the same time. If neither of those things shows exactly what's wrong, the diagnostic should show some symptoms, and they'll need to send someone out to check the line from the box to the house. I've found that my underground Bell line in Toronto seemed to be sensitive to the wet, whereas the underground Cable line was not.
Bell I have one option, cellular hub which doesn't give me d/l speed fast enough.
Teksavvy "unable to find product that matches your postal code"
Same with Xplorenet.
Rogers says the rocket stick will work. I need it installed to verify this. I could care less about customer service, I just want somewhat fast Internet.
I live in Durham region, all the little towns around me have high speed, but not my little twon
Ah, ok. Rocket stick. Teksavvy doesn't have them as far as I know. They go through the Rogers cable lines.
Could you get a second small credit card, with a low maximum balance, to give out in these cases?
Once they go to a Credit agency they will most likely have your cc and driver's license numbers from the report, won't they?
