The funny thing is that I can just imagine what these guys go through, people can be a pain in the ***, I have come across people that's all about themselves and what they want and they don't care about anyone else, they are relentless on their expectations.My fiance and I are as far as possible from that, so been accused of behaving like that by someone that doesn't know us is just irritating....and yes I agree, I spent top dollar so it's their job to answer my questions, however I will make sure I research before I ask and I don't think that asking about my concerns with winter cement pouring is not a reasonable question