Highly doubt, almost 100% sure that they cannot diagnose what kind of virus is on your computer from their side. I call BS.
If you were notified by e-mail by Rogers suspending your service it could be hackers using a spoofed e-mail address (yes it is possible) and you should read up on this and consider it as a possibility.http://en.wikipedia.org/wiki/Denial-of-service_attack
If you were contacted by phone, then it really is them and they blocked your connection or your friend is trolling you.
A "Bot Net Drone" is NOT a type of virus. It's describing what his computer now is. A BotNet is a collection of computers infected with malware that are used by a third party remotely in things like spam, phishing, DDOS attacks, etc. The term Drone is self explanatory.
Download Malwarebytes onto a USB drive from a clean computer (i.e. one that is NOT on your home network). Run Windows in Safe Mode, let the program do its thing.