...Rogers want $800 to replace it...
Not sure who you were talking to or if you're knowingly exaggerating because you're angry but
anyone can walk in off the street and buy Rogers best blackberry for $599 - if you bought yours 14 months ago, the retail on it is probably $300 or less now depending on the model. Nowhere near $800.
ah the retention dept. I told the sales rep to call DIG which is Rogers internal department supporting the store sales rep but they didn't want to do it for me.
It wouldn't matter if they called Dealer Support Group (DSG), not Dealer Information Group (DIG) anymore, as DSG can only do things that are a part of standard policy or apply discounts/credits that were noted on the account by customer service or retention.
Thats very strange. I phoned Rogers to see what they could do and i checked again with them this morning.
The best they can offer for $80 is 300 mins voice in north america with restrictions + another $69 for some data.
It comes to $149 and I get way more voice and data + a line for my son for that going the Verizon route for $150.
Please send me a the link on their web site for $80 all you can eat in north america. I'll call the buggers back.
Do you work for yourself or run a business? Even if you don't there are definitely better plans than that, go to a store and speak to a competent rep. If you do work for yourself call and ask the for the business department and then ask for the $85 business plan, it is a standard plan that is available to any business client. It includes:
3100 weekday minutes
Unlimited evenings + weekends 6pm - 7am
Unlimited incoming calling
Unlimited Canadian Long Distance
Unlimited text
6GB of data
voicemail and call display. $87.13 + tax
...Second, the employee probably had no idea what they were talking about as training at most franchises SUCK and they don't really teach you how the system works... Franchises have a separate inventory from the Rogers corporate store and the process is to set up the plan on an account and the phone + sim will be mailed to you where you would have to call in to activate the sim....
...Third, although not really important, "DIG" is actually DSG (Dealer Support Group)... Dunno why we called it DIG...
Are you kidding? Franchises get way better training that corporate stores because the franchises actually have to train their employees to be good employees in order to stay in business. The ones that don't have good training are the smaller 1 or 2 store franchises with ****** owners. Rogers Plus (corporate stores) will not provide any customer service to you at all they are there to sell you and sell you hard. Bring in a bill to take a look/get a comparison, ask for tech support on your phone, well actually say anything that doesn't involve 'I want to buy...' and they will pretty well turn you out the door. A good franchise will do any of these things with you. They will spend 2-3 hours with you, if necessary, even if you tell them from the get go you aren't buying anything.
My ancient plan with fido gets me:
250 daytime minutes
unlimited evenings/weekends from 6
2000 texts
caller id
voicemail
for.... $22/month
Ancient plans with Fido rock because they came from MicroCell before Rogers bought them. Those plans were unbeatable then and surprisingly some of them still are today.
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To everyone else, customer service issues are inherent at ANY company, especially a telecommunications company. Just because you're with Telus and haven't had an issue doesn't mean they don't exist to the same or worse extent as the next company. I have literally met thousands of customers who swear by Rogers and have never had a single issue and just as many horror stories about the other providers, including and especially the newer smaller companies which their customers are flocking back to Rogers, Bell and Telus in large quantities - that trumps your 3 or 4 friends that ******* to you about them before.
Disclaimer: I worked at a Rogers dealer for 5 years through school. If you need anything with your Rogers PM me, I'll help you out.
