-Maverick-
Well-known member
It used to be a lifetime warranty on Mastercraft tools...anyone know when it ended?
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Mastercraft Warranty
- Thread starter -Maverick-
- Start date
Probably around the same time they created the Mastercraft Maximum brand, which has gotta be ... two decades ago?
-Maverick-
Well-known member
A torque wrench. I was cleaning out my toolbox and saw an old torque wrench from twenty years ago...part number was still on it so I searched the part number and it's the same. If you look under "Warranty" it states "One Year Exchange."
General PDP Template
www.canadiantire.ca
Then I found this thread from Alberta:
Mastercraft tools, no longer warrantied. - Alberta Outdoorsmen Forum
Mastercraft tools, no longer warrantied. General Discussion
www.outdoorsmenforum.ca
You can calibrate it yourself (obviously not traceable but if done properly more trustworthy than nothing). What's wrong with yours?A torque wrench. I was cleaning out my toolbox and saw an old torque wrench from twenty years ago...part number was still on it so I searched the part number and it's the same. If you look under "Warranty" it states "One Year Exchange."
General PDP Template
Then I found this thread from Alberta:
Mastercraft tools, no longer warrantied. - Alberta Outdoorsmen Forum
Mastercraft tools, no longer warrantied. General Discussionwww.outdoorsmenforum.ca
Depending on how much time you want to spend on this, you can call Canadian Tire corporate. It has been a hot minute since I have gone through the song and dance, but it absolutely used to work, and the stores used to absolutely HATE IT when you did this. I have two Mastercraft Maximum torque wrenches that had lifetime warranties on them when I bought them, and if one of them breaks, CT is going to repair or replace it whether they like it or not
RC-31
Well-known member
Mastercraft Maximum isn't really a lifetime warranty.
The original wrenches had the brand and part numbers debossed into the handles. Then they changed to etched.
When that etching rubs off then your lifetime warranty is over because they can claim that it isn't a Mastercraft Maximum.
I have had a ratchet replaced with the new design. When it breaks, I know it I'll be on my own.
The original wrenches had the brand and part numbers debossed into the handles. Then they changed to etched.
When that etching rubs off then your lifetime warranty is over because they can claim that it isn't a Mastercraft Maximum.
I have had a ratchet replaced with the new design. When it breaks, I know it I'll be on my own.
-Maverick-
Well-known member
Excellent, I will do this. I'm not a fan of Canadian Tire but when I bought the torque wrench, it had lifetime warranty. It's more of a principle thing. This is what brought Canadian Tire success and now they're destroying themselves. They clearly need some proper competition.
-Maverick-
Well-known member
The handle is broken and the push / compression pin holding the head of it on is worn out. It's twenty years old. Only trusted it for torquing wheel nuts. Moved on to more professional tools (Mac) for everything else. I would just like to see if they actually would replace it.
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It will also depend on the store, some are more liberal, easier than others.... it is not 100% like the days of yore.
I have had very few issue with normal hand tools (sockets, wrenches, screwdrivers) as long as they have the same or very similar model on the shelf but I had a store say I needed to bring back the entire set as the individuals part numbers are different than the ones in the set, I went to another store. Power tools some years had lifetime some did not in the Maximum line, for those that did they will not have the exact same model anymore so you get the lowest (clearance) price they sold it for back unless you have the receipt
...also for those that did it is best to cut the "lifetime warranty" part out of the box to reduce arguments and keep it and of course the receipt for price. For some hand tools the name wears off or they just don't have a similar tool anymore....to bad so sad.
I don't think torque wrenches were lifetime from memory, this is not uncommon for big box BTW. Even if yours was they don't have the same model.... Also, try another store.... sometimes it just comes down to the person at the returns counter.
I have had very few issue with normal hand tools (sockets, wrenches, screwdrivers) as long as they have the same or very similar model on the shelf but I had a store say I needed to bring back the entire set as the individuals part numbers are different than the ones in the set, I went to another store. Power tools some years had lifetime some did not in the Maximum line, for those that did they will not have the exact same model anymore so you get the lowest (clearance) price they sold it for back unless you have the receipt
...also for those that did it is best to cut the "lifetime warranty" part out of the box to reduce arguments and keep it and of course the receipt for price. For some hand tools the name wears off or they just don't have a similar tool anymore....to bad so sad.I don't think torque wrenches were lifetime from memory, this is not uncommon for big box BTW. Even if yours was they don't have the same model.... Also, try another store.... sometimes it just comes down to the person at the returns counter.
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TK4
Well-known member
For $110 on a 20 year old tool is it worth the hassle ?
www.canadiantire.ca
General PDP Template
www.canadiantire.ca
That link is misleading, at best. I've warrantied Mastercraft Allen sockets in the last 2 years. According to the CTC website, MAXIMUM sockets + wrenches, manual cutting and measuring tools, manual fastening tools, metal working tools, are lifetime against defects.
MAXIMUM Warranty
www.canadiantire.ca
The Professional series Maximum superseded are lifetime as well. Technically, your 30 year old Mastercraft wrenches are warrantied for life. The problems arise from the stores being independently owned and you run into slimeballs like the one that owns the Waterdown store that play fast and loose with the rules. That, and spinning the wheel re: who you deal with at the courtesy desk when you walk in. Some times it's a breeze. Sometimes it's a dog and pony show. I always go to the Waterdown store for returns simply for the satisfaction of forcing the owner do something he'd rather not.
Time of day also affects stuff.That link is misleading, at best. I've warrantied Mastercraft Allen sockets in the last 2 years. According to the CTC website, MAXIMUM sockets + wrenches, manual cutting and measuring tools, manual fastening tools, metal working tools, are lifetime against defects.
MAXIMUM Warranty
The Professional series Maximum superseded are lifetime as well. Technically, your 30 year old Mastercraft wrenches are warrantied for life. The problems arise from the stores being independently owned and you run into slimeballs like the one that owns the Waterdown store that play fast and loose with the rules. That, and spinning the wheel re: who you deal with at the courtesy desk when you walk in. Some times it's a breeze. Sometimes it's a dog and pony show. I always go to the Waterdown store for returns simply for the satisfaction of forcing the owner do something he'd rather not.
When I imported a M/C years back CTC had to do the RIV inspection. It was January and I had dropped the bike off at my shop a mile from the CTC store. It would have been legally foolish to ride it to CTC and a PITA to rent a trailer again so I asked if their techie could come to my shop. I'd pay extra. Nope says the guy. Get it here.
A day or so later I saw a lady at the service desk and asked her, explaining the situation. She said to come in the next morning first thing and voila, it was taken care of. All the techie had to do was check the S/N and see that the headlight came on with the motor.
Weird. The headlight + tail light are supposed to come on with the ignition in run/park regardless of the motor running or not (running off a magneto/capacitor is not legal). Not sure about the minimum duration it has to remain lit. 1 minute sounds familiar. IIRC signals/emerg. flashers is 30 minutes.
My bad. He just turned on the ignition IIRC. The point was the difference between a half an hour for him vs. a half day or more for me to trailer and return.
Return policies have sensible limitations. Drive ten miles to the store and lose an hour or two over a $5 wrench doesn't work for me. Socket sets that never accept replacement items that fit the molded cases are a pain. Once you can't close it complete it becomes a dog's breakfast.
Re the lifetime warranty
That link is misleading, at best. I've warrantied Mastercraft Allen sockets in the last 2 years. According to the CTC website, MAXIMUM sockets + wrenches, manual cutting and measuring tools, manual fastening tools, metal working tools, are lifetime against defects.
It technically doesn't cover wear out of the ratchet pawls etc.
Snap-On or Mac tools don't warranty wear items either. If it's worn out, you got your value out of it, BUY ANOTHER ONE.
Sears Craftsman used to warranty wear items... Stanley Craftsman does not.
... being a franchise store, they typically have a ceiling on warranty returns. IIRC Snap-on allows a franchisee 1% returns. Go over that 1% and it comes out of the franchisee's pocket (they don't like that).
Torque wrenches, AFIK, are NEVER lifetime warranty. A torque wrench is only as good as it's last calibration, and should be calibrated regularly. If they had a lifetime warranty the retailer would be on the hook for that regular calibration. If you BREAK a Snap-On wrench it's warrantied, if it needs calibrating, your Snap-On dealer will be happy to calibrate for you... for $75 (Roy's Hydraulics charges $30).
I betcha it's easier for a Snap-On dealer to explain to a typical Snap-On buyer that calibration is NOT a defect... at CTC you have a 17 yr old employee trying to explain that to a "Karen"....
So much this!! I once spent a half hour trying to explain to a lady a 3/4" hammer drill is capable of drilling a 3/4 " hole . Not that the chuck would expand to 3/4".
I cant put a 3/4" shank bit in here .
No mame, you cant , its a half inch chuck, rated to bore a 3/4" hole in concrete or stone.
But the box says 3/4" capacity?
drilling capacity , not fitment into the chuck
Well thats misleading, I want to return it.
Ok , but what exactly were you planning to do with it? just curious?
Gift for my son. He noticed the chuck wont open to 3/4"
Your right mame, this tool is not for you or your son.
Mad Mike
Well-known member
You can calibrate a torque wrench for free using a scale and lug nut on your car. Easy-peezy.
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