Mad Mike
Well-known member
A few years ago I taught telemarketing sales tactics to new hires in Canada's largest high pressure contact centres. It's ironic that the Canadian reps were trained to sell their assets off, while the offshore center in India was only trained to deliver customer service.
When I got offshore calls during a lecture, I'd bust it out live to the class then play with the scammers. Then we'd do a call review on the session.
When I got offshore calls during a lecture, I'd bust it out live to the class then play with the scammers. Then we'd do a call review on the session.