Oh I know, that was pretty bad, which is why I posted the info to help others out who might consider them.
Nah I do not think it is worth it. I confronted the agent on the phone about this "advice" and they just got more frustrated and reiterated the same info and how I should have appreciated what they were doing for me.
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Also this is the second time they completely dropped the ball. I had my car with them previously and the same thing happened in terms of renewal rates, jacked right up, found better rates elsewhere. Enough is enough.