have credit with SON? NOPE! IT EXPIRED!!

Red_Liner740

Red_Liner740

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Mother ****ing Suzuki of Newmarket. A few years back g/f bought and returned gloves because they were the wrong size and was given a store credit because they didnt want to pay out. She hasnt had the need to use it, nor i, until today when i wanted to use that credit to purchase a clutch cable for her sv650. "oooh, sorry, that credit expired...." Sorry? Expired? Did my $67 somehow magically get an expiry date?

Not a word on the receipt or from their department that this **** expires....How the hell am i supposed to know that you chose some number of months to say it expired?

Thats the closest suzuki dealer to me and will be the last time i buy anything else from them!

**** you SON!
 
Another happy SON customer!

These guys are a class act all around...
 
Sounds like BULL CRAP! Credits don't expire, offers expire, gift cards expire, Credit cards expire, passport expires, license expires. Credit is a loan in essence unless stated otherwise there is no way it expires. I wish this worked with the banks, where i could take a loan and tell them the credit they gave me expired. I worked in Pizza hut and we have logs for all customers, a customer called after an year and we have a 20$ credit on his log, he got it immediately(credit never expire at restaurants at least). I think the guy you spoke to didn't know WTF he was talking about and tried pulling info out of his butt. I would totally lose it if someone tried to tell me my credit expired. I would tell him, hand it over before my composure expires :P
 
this is disgusting... i'll never ship at this place again unless i see some sort of justice for the OP
 
OP, you need to raise a stink.
I always find that if you go in the store, and start yelling that you've been swindled - repeatedly - they eventually come around. ;)
 
wormburner said:
OP, you need to raise a stink.
I always find that if you go in the store, and start yelling that you've been swindled - repeatedly - they eventually come around. ;)
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Yup, i would totally resort to it. Not because i care about the money but because they are cheating and trying to play smart. I would fight for a penny from these Jerk Offs.
 
Red Liner>>>
emoticonranting.gif
 
Freak said:
Sounds like BULL CRAP! Credits don't expire, offers expire, gift cards expire, Credit cards expire, passport expires, license expires. Credit is a loan in essence unless stated otherwise there is no way it expires. I wish this worked with the banks, where i could take a loan and tell them the credit they gave me expired. I worked in Pizza hut and we have logs for all customers, a customer called after an year and we have a 20$ credit on his log, he got it immediately(credit never expire at restaurants at least). I think the guy you spoke to didn't know WTF he was talking about and tried pulling info out of his butt. I would totally lose it if someone tried to tell me my credit expired. I would tell him, hand it over before my composure expires :P
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You are not the owner of that store, therefore you are not the one the decides their policies on store credit or otherwise...That being said if they do have an expiry policy on store credit it should be stated when it is given, and also on the receipt...If the policy is newer then when that credit was given, then old store credit should not apply to the new policy...

I have a credit with Westjet currently because I missed a flight due to a medical emergency, that credit is only good for one year...They told me that when it was given to me...Fair enough
 
I would still be at the counter chaining myself up untill they gave me my ****ing money.

Unless originally specified that you had a certain ammount of time to redeem your credit, it should be good.
 
Hahahah so much bad reviews and complaints from this place..
 
JohnnyP636 said:
You are not the owner of that store, therefore you are not the one the decides their policies on store credit or otherwise...That being said if they do have an expiry policy on store credit it should be stated when it is given, and also on the receipt...If the policy is newer then when that credit was given, then old store credit should not apply to the new policy...

I have a credit with Westjet currently because I missed a flight due to a medical emergency, that credit is only good for one year...They told me that when it was given to me...Fair enough
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Like OP said

[/QUOTE]"Not a word on the receipt or from their department that this **** expires....How the hell am i supposed to know that you chose some number of months to say it expired? "[/QUOTE]

Which is why i specially mentioned

[/QUOTE]"Credit is a loan in essence unless stated otherwise there is no way it expires."[/QUOTE]


 
BBB
Call them. Then Call SON and tell them what you did.
I hear lots of bad stuff about SONA, However my dad bought an 08 burgman 400 from them in the start of 09. In total he paid about $5,300 for it. They did the first service on it and we had no problems. However that's the only time we dealt with them so we may have just gotten lucky.
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Venom01 said:
BBB
Call them. Then Call SON and tell them what you did.
I hear lots of bad stuff about SONA, However my dad bought an 08 burgman 400 from them in the start of 09. In total he paid about $5,300 for it. They did the first service on it and we had no problems. However that's the only time we dealt with them so we may have just gotten lucky.
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i agree with this. i had to call for another dealership. Once i spoke to the dealership and notified them i had called the BBB they bend over backwards and were more than "happy" to value my store credit.
 
Red_Liner740 said:
A few years back g/f bought and returned gloves because they were the wrong size and was given a store credit because they didnt want to pay out.
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A few years ago.......

I wouldn't have let it go more than a year without using an owed store credit.
 
Freak said:
Like OP said
Click to expand...
"Not a word on the receipt or from their department that this **** expires....How the hell am i supposed to know that you chose some number of months to say it expired? "[/QUOTE]

Which is why i specially mentioned

[/QUOTE]"Credit is a loan in essence unless stated otherwise there is no way it expires."[/QUOTE]


[/QUOTE]

You said this "Sounds like BULL CRAP! Credits don't expire, offers expire, gift cards expire, Credit cards expire, passport expires, license expires." So first you say they dont expire, and then you say "unless stated otherwise"...So obviously they can and do expire depending on the policy of the store...

My point is credits can and do expire, its up to the store offering the credit what their policy is...Not you....OP says it was not stated, but it should have been if thats their policy, but you never know some stores will just have a little sign behind the desk or by the register etc...

And I also said this, so I agree with your "unless stated otherwise", he/she should have been notified of the policy...Legally Im not sure if they have a case against that
"That being said if they do have an expiry policy on store credit it should be stated when it is given, and also on the receipt...If the policy is newer then when that credit was given, then old store credit should not apply to the new policy..."
 
JohnnyP636 said:
"Not a word on the receipt or from their department that this **** expires....How the hell am i supposed to know that you chose some number of months to say it expired? "
Click to expand...


Which is why i specially mentioned

[/QUOTE]"Credit is a loan in essence unless stated otherwise there is no way it expires."[/QUOTE]


[/QUOTE]

You said this "Sounds like BULL CRAP! Credits don't expire, offers expire, gift cards expire, Credit cards expire, passport expires, license expires." So first you say they dont expire, and then you say "unless stated otherwise"...So obviously they can and do expire depending on the policy of the store...

My point is credits can and do expire, its up to the store offering the credit what their policy is...Not you....OP says it was not stated, but it should have been if thats their policy, but you never know some stores will just have a little sign behind the desk or by the register etc...

And I also said this, so I agree with your "unless stated otherwise", he/she should have been notified of the policy...Legally Im not sure if they have a case against that
"That being said if they do have an expiry policy on store credit it should be stated when it is given, and also on the receipt...If the policy is newer then when that credit was given, then old store credit should not apply to the new policy..."[/QUOTE]


Point Accepted :)
 
The no-expiry law for gift cards ought to apply to store credit too. They are essentially the same thing. At least with gift cards you're making a conscious decision to spend money at the store at some point in time. That intention is often absent before someone returns something for store credit.
 
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