JPR have you dealt with this particular dealer previously to trading in your current vehicle?
When I got my bike last year I didn't put down a deposit, BUT that was because the vehicle, (ATV), I was trading in I had purchased there new and it was always serviced there. So they KNEW the condition of the vehicle, (it had been in for servicing the month before). I also deal with the sales manager on various other transactions. When I choose the bike I wanted they didn't ask for anything (the monetary value difference with full warranty etc was $2,000 to them). I asked if they wanted the ownership or anything to "hold" the bike while they serviced it and got it ready.
They said no we deal with you it is fine. He then said IF it was a person off the street then yes they would want a deposit OR the ownership for the ATV before they serviced the motorcycle.
So it really is up to the dealership. I see that GWM, (and I have NEVER been to them nor dealt in ANY fashion with them), did nothing wrong. Colyn, you have "always" dealt like this, and good for you that it has never gone south on you. In this case you had no previous relationship with GWM, you "felt" you had a deal, but obviously for their own reasons they didn't feel that same way. They were perfectly within their rights to sell the bike to someone who was willing to "step up" with a deposit or cash payment. I agree they didn't ask for a deposit but neither did you OFFER one to secure the deal. If they had a deposit and still sold the bike then I would agree 100% with you they are at best a "shady operation" but seeing they had nothing signed nor a deposit from you, then they made the RIGHT business decision take the cash when it is offered.
JPR just because he had two bikes to trade and had "talked to them", (via phone and email), doesn't mean he is not a tire kicker. SERIOUS buyers pony up CASH. I have sold a few things on Kijiji, (in fact right now my trailer is on the site), I have had a few express, "sincere interest" and then when it comes time for the "rubber to meet the road" They back out or "found something else better" at the last minute. Now only a CASH deposit holds ANYTHING. Even if you say your "on your way" if someone else arrives with cash in hand then it is "first come first served"
Colyn: glad you found another bike that you want, if it were me I would go to BMW, with $500 cash as deposit, (they will likely take a VISA number or paypal, so you don't have to drive there in person), then you won't get burned again