Good Wheel Motors, Toronto...Anyone heard of them?

[GoodWheels]

I do have a complaint that I filed with OMVIC regarding GoodWheelMotors Inc, they sold the Duc 848 without a key code and unwilling to facilitate communication with Ducati N.America to obtain or take my concern seriously.

Dear SlayerofSouls, I'm sure that you are aware that the bike that you had purchased from us is used. Unfortunately we can not guaranty that all used Duc's come with code cards or manuals, its not like we take them out and keep them from you. We can not call Ducati North America on your behalf since we are not a registered owner of the bike, they simply will not discus this matter with us. You had finished our conversation by threating to call OMVIC, which is your right to do, without explaining of why do you need the code card. If its a key copy that you were after? We can get Ducati keys cut and programmed for you without a card. We are trying to assist every customer with their requests but some of them can not be resoled by us. We are responsible for the quality of every bike that we sell and we stand behind this promise to our customers. Best regards. Boris

 

[GoodWheels]

Hello stapler, I'm sorry that we did not have a right bike for you. Reading your only forum comment, you are saying " if you are picky like me and want to get a bike in "mint" condition, don't go here..." = that none of our bikes are in "mint" condition and most of the 70 bikes on the lot have "dings" and "scratches"? This is far from the truth. You are welcome to stop by again and point these bikes out, coffee and doughnuts are on us. And with all due respect, they are used bikes, some are over 10 years old with over 50,000km on them. All thing being fair, we do get some bikes on trade from customers as well and we are not lowballing trade-ins because a 10 year old bike has a scratch. Thank you. Boris

 

[Colyn]

So I had my first experience with Good wheels motors, it started in December last year, I called hem and spoke with Bram, I told him was interested in the BMW S!000 RR they had and that I'd like to do a trade, against my 2013 Triumph 675 R, Bram told me he would have to speak to his boss as he did not make the decision's regarding pricing, fair enough I thought? I never heard from Bram again.

I got an email this week asking me via Kijiji if I wanted trade my 675 for their S1000 RR, obviously they had forgotten who I was? I spoke with Bram again and told him we were speaking in December he apologised for forgetting me saying ta the were vey busy etc.no problem I said he said he would have to ask his boss about pricing and that he would get back to me? he never did, once again I e-mailed and asked if we were going to do a deal? I left my work number and asked to be called.

Two days later I did get a call from a thick accented gentleman who introduced himself as Alex, he outlined a deal then I said I'd get back to him, I emailed him back several times and a deal was eventually agreed upon, the last e-mail from Alex confirmed this, he asked when I would be there to conclude the deal? Yesterday I e-mailed him informing him I'd be there on Friday o Saturday next week which ever was more convenient for him? Alex replied to my E-mail late yesterday afternoon informing me one of his sales guys had sold the bike that day !! I replied to him and told him I was not happy about this!! his reply was that it was a policy he had put in place that the bike wasn't sold until he had a deposit fair point so why did Alex not ask for a deposit?

strangely that night I had a conversation via e-mail with a guy about the 675 who saw the ad on Kijiji it led to nothing but it was really fishy,I told this guy I had a pending deal also.I had already started making arrangements to get the new bike and have some deals going on which are now affected by the deal being broken, including the S1000 RR I have now being put up for sale.

I am really disappointed by the way they conducted their business I.E the late responses, forgetting to get back to me,even though they approached me the second time via Kijiji and worst of all breaking a verbal contract....I will never recommend Good Wheels Motors to anybody because of this, nor will I consider ever buying bike from them in the future I have read this thread and its responses from Alex, defending his business I also e-mailed him and told him of the forums I frequent and that I'd share the experience ..the negative experience, the reply to this thread is accurate, honest and factual, I have no idea why the deal went the way it did? but in my opinion (and I already told Alex) he has no integrity and is dishonest, if he is the face of the business and it was my business he would not have a job for long.
I believe their logo on their website is the customer is #1 ?really I don't think ....

 

[Brian P]

^ And why the heck would you not want to go to the dealer IN PERSON checkbook in hand and get the deal done right then and there, paperwork in hand???

 

[Colyn]

Well it would be because I'm in London and they are in Toronto?? plus I have to dig out the Triumph and trailer and get there? in my day a verbal contract was binding...you know the modern era consists of E-mail and text deals all the time. Would you really drive over two and a half hours do a deal drive another two and a half hours home again then do it all over again to pickup/deliver the new/old bike? I wouldn't maybe then the issue is with me??nice one Brian???

 

[Mina]

I was also inquiring about the 2012 S1K they have in stock, I emailed them via the Kijiji link and I asked for the VIN# as well as some standard questions. Bram got back to me a couple of days later. No VIN# and no real answer other than "the bike is still available"

No big deal, I was in no rush and the bike was still available. In the ad they said the bike comes with a balance of factory warranty, which is something I am interested in. I decided to pick up the phone and get some real answers. Bram answered the phone and when I asked for the VIN#, he was hesitant to give it. He said he doesn't feel comfortable giving out the VIN to random people for "security reasons".

I asked him if the bike was originally Canadian or American, he said it was Canadian and he most likely got it from Serpa BMW. I thought 'ok, cool'. I finally managed to get the VIN#. I then called Serpa BMW to confirm the balance of the factory warranty and if indeed the bike was purchased from them. They told me that the warranty is valid, however the bike was not from them and it is an american bike. Even though the warranty is valid, I didn't appreciate being lied to right off the bat.

 

[Colyn]

I am not sure about BMW bikes but we almost bought a new Triumph 675 R out of the states, the warranty is non transferable, I do know that BMW cars if imported properly with the letter from BMW and have had all the recalls and campaigns carried out they are eligible for the full BMW warranty and maintenance program as if it was a Canadian spec car.Still it should have been no problem for ram to have given you the VIN but I suspect the reason was because he was not being up front about the origins of the bike, sounds but right???

 

[Mina]

Yup...

The BMW warranty does carry over here in Canada. Only difference is in the USA it is 3 years or 36,000 miles where in Canada it's 3 years/unlimited KM's.

 

[Brian P]

Would you really drive over two and a half hours do a deal drive another two and a half hours home again then do it all over again to pickup/deliver the new/old bike? I wouldn't maybe then the issue is with me??nice one Brian???

Yes, I would. I would never buy a used vehicle sight unseen nor would it be fair for them to give you an accurate trade-in value estimate sight unseen. But, on the other hand, any such serious vehicle-buying trip would be done check book in hand and I'd be either leaving with a purchase agreement or empty handed, as the case may be.

I am quite sure that if you look at this situation from the other side, they are probably inundated with ridiculous responses to the ad with plenty of stupid questions (common situation with kijiji nowadays) and likely have scant ability online to filter out the serious inquiries from the tire-kickers. It's different when someone shows up with a check book.

The issue raised above (after my previous response), concerning hesitant responses to legitimate questions about VIN and the origin of the bike, is of course quite another matter, and the inability to get answers to such questions would make me second-guess whether I wanted to make that road trip in the first place.

 

[Colyn]

Yes, I would. I would never buy a used vehicle sight unseen nor would it be fair for them to give you an accurate trade-in value estimate sight unseen. But, on the other hand, any such serious vehicle-buying trip would be done check book in hand and I'd be either leaving with a purchase agreement or empty handed, as the case may be.

I am quite sure that if you look at this situation from the other side, they are probably inundated with ridiculous responses to the ad with plenty of stupid questions (common situation with kijiji nowadays) and likely have scant ability online to filter out the serious inquiries from the tire-kickers. It's different when someone shows up with a check book.

The issue raised above (after my previous response), concerning hesitant responses to legitimate questions about VIN and the origin of the bike, is of course quite another matter, and the inability to get answers to such questions would make me second-guess whether I wanted to make that road trip in the first place.

Kijiji is a great tool if you know how to use it, you have to have active self filters too I have had many positive experiences .... Brain they approached me the second time I gave them my personal email address and the number to my place of work, I'm not some random tyre kicker and a deal was struck, the OP asked for experiences with the said company I gave mine, all this aside weather or not I went before or with my bike and the trailer a verbal agreement had been reached then that agreement broken, everything else really does not matter, If I had been asked for a deposit I would gladly have given one.

 

[Jayv]

Well it would be because I'm in London and they are in Toronto?? plus I have to dig out the Triumph and trailer and get there? in my day a verbal contract was binding...you know the modern era consists of E-mail and text deals all the time. Would you really drive over two and a half hours do a deal drive another two and a half hours home again then do it all over again to pickup/deliver the new/old bike? I wouldn't maybe then the issue is with me??nice one Brian???

It's not your day anymore.

They are a business, they sell a product to the first person with money. How difficult is that to understand.? If a modern day operation used your principles they would be out of business within six months lol.

 

[Colyn]

It's not your day anymore.

They are a business, they sell a product to the first person with money. How difficult is that to understand.? If a modern day operation used your principles they would be out of business within six months lol.

I have no idea what language you speak sir but when somebody commits to a sale like Alex did why would I not think that it was a done deal ? Alex did not ask for a deposit I do not understand? what do you mean by my principles ? could you be more specific? Do not forget they wanted to trade against my 2013 675 R and cash on top...not a lot but cash on top, you make it sound like it was a casual phone call enquiry about the bike this was a multi phone call and E-mail affair with an affirmative deal why would I bother if this was not the case???

 

[Colyn]

Oh by the way I already have a 2011 S1000 RR a 2009 675 track bike a 2013 675R and a 2011 Ducati 1199 S Panigale plus two older 2 stroke bikes from the 80's money is not the issue here!!

 

[Brian P]

Money in YOUR hands wasn't the issue, but getting some of that into THEIR hands in the form of a deposit might have been.

First person in with a deposit wins. Everyone else walks. Piece of paper with a signature wins. Talk doesn't. Physically going there with a piece of paper (check) and returning with another one (signed purchase agreement) wins. Talk loses.

They probably hear 100 promises "I'll be there tomorrow" every day, 90 of those people don't show up. The one that shows up with a checkbook wins.

 

[Brian P]

I should add that IN NO WAY am I defending the apparent reluctance to provide a VIN in order to allow a prospective purchaser to do their own due diligence, nor the apparent evasion of questions concerning the origin (Canada vs US) of the vehicle. Those kinds of things shouldn't happen; but bear in mind that only one side of this story has been told.

 

[Colyn]

I should add that IN NO WAY am I defending the apparent reluctance to provide a VIN in order to allow a prospective purchaser to do their own due diligence, nor the apparent evasion of questions concerning the origin (Canada vs US) of the vehicle. Those kinds of things shouldn't happen; but bear in mind that only one side of this story has been told.

I invite open discussion with them I have absolutely nothing to hide, like I said I this is a reply to the OP with regards to experiences with GWM geez that's what this is all about is it not public knowledge better armed etc???

 

[Colyn]

I invite open discussion with them I have absolutely nothing to hide, like I said I this is a reply to the OP with regards to experiences with GWM geez that's what this is all about is it not public knowledge better armed etc???

And further more Brian, have you had any dealings with GWM at all ?? because I have, if not really, should you even be contributing to this thread????

 

[Brian P]

No, I have not dealt with them and have no vested interest in this discussion. It just seems that your method of attempting to purchase this vehicle (by emails and talking and promises not backed up with $$$) is as much underlying the situation as anything else. It looks (TO ME) more like a complaint "oh, this business is terrible, they didn't return my email" or "oh, this business is terrible, they didn't honour my verbal indication that I might want to buy the vehicle and instead sold it to someone that brought in some cold hard cash first".

If you had paid money for a deposit and THEN they sold it out from underneath you THEN you would have a legitimate complaint.

First in with the cash wins. That's the way it is with ANY purchase, whether at a used vehicle dealer or otherwise. Standard business practice. It's always been that way and it likely always will be.

By the way, just because I haven't dealt with that particular business doesn't mean I don't know how business works. I'm (essentially) self-employed. Here's my priority list: Finishing up paying jobs that are done, then organizing jobs that I have a purchase order for, then doing prospective quotes for repeat customers for jobs that I'll probably get, then a BIG gap to quotes where I know someone is shopping around for the cheapest price (I'm not that interested in doing those), then a BIIIIIIIG gap to answering random calls and emails from joe blow. I ain't got time to do unpaid work.

 

[Roomie]

It's not your day anymore.

They are a business, they sell a product to the first person with money. How difficult is that to understand.? If a modern day operation used your principles they would be out of business within six months lol.

This pretty much sums it all up. I'm confused why there were further posts on the thread. Money talks...... it's not rocket science.

 

[Colyn]

This pretty much sums it all up. I'm confused why there were further posts on the thread. Money talks...... it's not rocket science.

Ok just to conclude... We had a deal they never asked me for a deposit I assumed the deal was good I said I'd be there on a certain then they sold the bike the very same day, and as it turns out the bike is a US bike this was not in the description in the ad on Kijiji