The industry seems to be in a shambles, pumping out garbage and avoiding responsibility.
Unfortunately, as explained in the first post, if you sign away your rights you have little recourse. I suspect many did not really understand what they were signing.
When you last purchased a car / truck did you read the full sales agreement (front and back) and / or the lease agreement before you signed the document? It's a tedious and time consuming, but necessary process. If you did read it are you sure you fully understood it?
At one dealer I knew I'd be leasing. I asked for blank sales contract and leasing contract so I could review them before finalizing the deal. Told by sales guy they can't release documents (total BS...........) like these contracts are top secret, lives are at stake........... No problem, I'll just purchase from another dealer, but thanks anyway. Got contracts to review at my leisure. Pre COVID BTW.
No one likes government rules and regulations, but this is an example where government should step in and make this type of contractual waiver illegal in all circumstances. No one who truly understands the waiver would sign it if they fully understood the implications.