Dishonest service at Sturgess Cycle

koorosh said:
Good luck if you have an expensive bike as well šŸ˜Š
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Or you dress well ... I work in an office so wear dress slacks, a collared shirt, and dress shoes.

Last night I get home (dressed from work) and see my neighbour 2 down getting his driveway torn up to be repaved. I walk over and get a quote of $2k to do my same size driveway. I plan on talking to my neighbour to see what they charged him.
 
TK4 said:
Then go and talk to the owner in person.
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They lied to him in person when he was there to pick up the bike, then on the phone refused to budge on their stance, and is now avoiding him. What makes you think going in person (again) will change anything, and why should he have to waste over an hour of his time each way plus expenses when there's clearly a very low possibility or resolution? I think he's given them enough chances.
 
TK4 said:
Then you're done - move along. You won't get anything more out of this than a rise in your blood pressure.
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Agree. I had a very unsatisfactory conversation with a local store (not motorcycle related) after something with a one year warranty failed in months through what was clearly a manufacturers defect. The store chose not to be at all helpful (and I was dealing with the owner). I'm not going to waste my time slagging them on the internet but I have never been back. Typically I would spend $200-1000 a year there. Now that money goes elsewhere. If they had dealt with the issue (could have been fixed for a few dollars worth of parts that I can't buy as a consumer, I can only buy the entire product again which I'm obviously not going to do), they would still have my business.
 
Relax said:
But not the 1000 km first service (which is what they claimed). On a modern Ducati, that's just oil, filter and visual inspection. The 15,000 km second service is still only an oil change plus plugs and air filter. The big one with valves and belts is at the third service around 30,000 km's.
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Yes, i know that. But people like to throw **** at Ducati and BMW to impress.
 
I get it, a bunch of people here at one point or another have worked at/or have friends/family who work at dealerships.

But OP aint a new user trolling, he got ripped off, he can go to the better business bureau, but that'll do squat, they're more useless than the ombudsman or ministry of labor(lawl)

If a business fucks up, the customer has the right to air grievances, boo-fuckin-hoo.
 
I've come to the conclusion that these places should be avoided if at all possible. Thank God I'm a techy. I have tried TWICE to get Burlington Cycle to do the factory recall on my bike's front brake switch, and I am not getting anywhere with them. Think I'm just gonna change the switch myself, as others have done. Takes 10 minutes.
 
sburns said:
Wasn't it posted, thought I saw something earlier in the thread.
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That was a bmw receipt disputing 900 as a reasonable charge for first service. The ops receipt has not been posted (and it sounds like they buried the disputed service instead of listing it as a line item so there wont be much to see).
 
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