We have access to much of the same training as the dealers, at most 2 years out from the release of the latest tech. At my shop there is nothing I can't do that the dealer can outside of recalls. This includes diagnoses, software upgrades etc. The tools are available to those who wish to be on top of things.
Interesting - for the Volt specifically, from what I've been able to gather online, it sounded as if there were some things that were very dealer specific. For example, in some accident scenarios the ECM/BCM completely disables the high voltage system in an effort to reduce risk for first responders or tow truck operators, etc. It sounded to me like the procedure to re-enable the HV system after repairs were something that could only be done by GM.
It's interesting to know that this isn't' really the case. I will keep that in mind.
Typically I do most of my own general maintenance and small repairs anyways - wheel bearings, brakes, oil changes, sensors, etc...I'll do it in my driveway. I have a basic bluetooth/smartphone scantool combo for diagnostics and can do the basics there.
I hate exhaust with a passion, F that though.
But with the Volt, I do expect that IF I run into some more advanced issues specific to the EV drivetrain there will be a limit to my abilities at home. I anticipated I'd need a dealer at that point, but glad to hear that's not necessarily the case.
Sorry should've been clearer question.
if you had bought at a dealer do you think the issues at delivery (OnStar, tires, etc) would have been better handled?
unfortunately I'm pretty much against buying from mom and pop shops as I always feel I have better recourse in these situations from a dealer.
Both me and Slowbird did buy from dealers, although I bought from a GM dealer and Slowbird bought from a Hyundai dealer IIRC.
I have dealt with small dealers in the past with great results - our 300 was purchased from Tip-Top auto sales in Bowmanville and I was super impressed start to finish. I actually looked at a Volt there but it wasn't what we wanted - no heated seats (a must), cloth interior (wanted leather), and a colour we didn't really want.
I'll hold off drawing more conclusions about how my issues are dealt with at Ontario Motor Sales until after I visit the dealer again with the car on Monday and get some answers on what they plan to do to handle them. The brake issues I expect will be dealt with while I wait, I'm fairly confident that the solution is some rust removal and cleanup of the caliper hardware.