*RANT WARNING*
I've been infrequently using these guys for the past 4 years (back when they were up in thornhill and I stuck with them even though they moved) they worked on my 250 and for the most part I was pleased with the work. There was one incident but I gave em the benefit of the doubt and chalked it up to someone simply making a mistake, they were nice enough to pick me up and fix the problem at no charge.
Fast forward to this season, got a new bike and ended up going to ACE MOTO and being blown away by how great Adrian was. I was planning to only go to him but due to his success you need to book like a month in advance (good for you guys!), so I decided to head over to Z1 and they said they'd be able to help me out no problem. Now, as a business owner myself I know it can be tempting to feel like you can do whatever you want but if you're in any type of service industry you really need to take your customers needs and wants into account and make them your priority. I went to drop off my bike on a Saturday and was told they would be open at 11, so I get there at 10:50 and waited but they didn't end up opening until 11:30. It honestly was no big deal since I didn't say I'd specifically be there at 11 and sometimes these things happen and you open a little late. I told em to give me a ring when the bike would be ready and I was simply told it would be ready on Tuesday morning, however due to my work schedule if I were to pick up the bike during the week it would have to be like practically as soon as they open (which is 10 on weekdays) since I need to make the trip all the way up near Aurora to get to work. I said please call to confirm the job is done because I can't come pick it up without confirmation. I never received a call until Tuesday around the afternoon saying it was "ready as promised" unfortunately I couldn't risk heading down without prior confirmation. I said I could get it on the weekend since I was now feeling a little uneasy about picking it up during the week but was told that they moved other bikes around so they could work on mine since I said I wanted it Tuesday... So then I just agreed to get it on Wednesday and specifically told them that I needed to get it right at 10 when they open, like I SPECIFICALLY mentioned this and they said it would be no problem.
I get there Wednesday like 30 mins early and sit down to wait. 10AM comes and goes with no sign of anyone, by 10:20AM I'm trying to call, I'm knocking on the door and the garage door but no one seems to be around. It wasn't until 10:45 when the door is finally opened, at this point I'm already ****** for work. To make matters worse, the person opening the door was preoccupied doing something and had 0 urgency whatsoever, he just kept doing his thing slowly while half-heartedly apologizing to me, honestly I don't need an apology I just need to get my stuff and leave. I had money in hand and I was ready to just go meanwhile there was ZERO URGENCY on their part. I don't want to necessarily share the excuse I was given as to why the shop was opened late since it was absolutely BS, it was a very unprofessional excuse... If someone was running late, an accident or something happened fine I can understand but it honestly was just them not giving a ****.
I have never been so disrespected, we specifically agreed and I specifically told them how important it was that I get the bike exactly at the specified time and they acknowledged this. Then for them to just literally give zero sh*ts about it and for me to leave nearly an hour later is just unacceptable. On top of having to pay them I myself lose money for not being able to get to work on time, absolutely ridiculous and the part that really annoys me is I had this in the back of my head but I let them talk me into picking it up during the week instead of simply saying no and choosing to go on the weekend.
Hope they take a look at how they treat their customers. Needless to say they've lost my business and I won't be so inclined to recommend them to the people I ride with.
