This thread came around at the perfect time as I am just working on leaving Rogers -- I am thinking about start.ca; anyone here use them? How is the reliability?
I am with Rogers now, and they have been very reliable, but the other day I went out to NCIX to buy a cable modem that is listed to work on Rogers -- a Thomson DCM475. Well, 4 hours of being on hold over two days, as well as an hour long visit to the local Rogers store, and they still can't figure out why their system won't accept this modem's serial number.
I finally got through to retention and they convinced me not to cancel on the spot by luring me in with more data and telling me they got the modem problem is fixed. Just after I hung up I discovered that they gave me an add-on to my package, and then gave me a discount for one year... so one more hassle I will have to go through every year just to keep the same price. Oh... and my modem still doesn't work.
I think I will just go to start.ca, which has free installation since I already have cable internet, and they tell me this modem will work. Besides, it is a cheaper price for more data and 1/4 the price overage charges.