You're right, but Bell has been at the forefront of bad CSR service for quite a few years. Something about getting what you pay for.
I've always had a rule, that I've lived by: The customer is always right.... except when he's undeniably bloody wrong.
We're in business too.... and around here our rule is......... "buyers are liars".
I'm sure I could tell you quite a few bell horror stories. I was a customer of theirs for 10 years, I left them 3 years ago and I'm never going back.
If the CSR didn't waive the $20 fee, who's to say it's not because of upper management? For all we know, upper management "allows" you to waive fees, but scrutinizes you every time you do. I think Bell upper management is hiding behind the bad judgement of the CSR and now that they're caught red faced, are blaming the CSR for "not making the right call".
The bottom line is that Bell, as a whole, needs to get their **** together.
Where did the "hate" come from.
Like any business, We love anybody who drops money at our establishment. There is no hate.
Because of that as soon as an issue comes up its in the police and social services hands within an hour and in 24 hours its been sorted out.
the people that don't buy aren't liars tho!
the solution is clear!!!
My big thing from this is you can apparently google and look up escort agencies in the phone book? Why are these places even allowed to go up? They sell sex which is prostitution... why aren't they shut down and so out in the open?
Poor girl getting calls like that from perverts. I wonder if Roasted called jk!
Because prostitution isn't illegal...
but the solicitation of it is. By that count it should not be allowed, right?