janjan
Member
I agree, I checked out both SON and SOB -SOB was a heck of a lot cheaper and the salesperson Tom was really nice and helpful
I agree, I checked out both SON and SOB -SOB was a heck of a lot cheaper and the salesperson Tom was really nice and helpful
Problem with this is - they already have your deposit at this point. At this point you will have to fight with them to get what you paid for. Why take the chance for a couple of hundred dollars ?
If you let them know, that you know about their reputation, will they "spit in your soup" because they are offended ? If you do deal with them, don't tick them off by telling them what jerks they are.
SeaMe
No. Not a chance. Not even at gunpoint.
J
J147
Guest
I bought my ride from SOB, I over payed a bit, but had no issues at all. Recomended for sure.
SteelersFan
New member
Last year I bought a brand new 07 SV from SON and never had any issues. I rode it off the lot back down to toronto with a couple buddies on theirs and everything was in great working order.
Mind you some of the people in the office are not the best people to deal with but I had no issues with anyone else that worked in the store, but when we asked if the guy who signs of on the sales could do any anything for me because I was paying cash the reply was pretty weak. He said they only make money off when they do financing and that there is nothing that they could do at all. If i didnt want that bike so badly then maybe I should have taken my cash somewhere else to someone that could do something, but lesson learned. I definately would support the fact that once you put down your deposit you are alot less of a priority than anyone else which is a negative.
Marcus at the service desk was always really good to deal with and so was the woman that worked up in the merchandise store. She even let me take a part to see if it would fit on my bike and then come back to pay for it. I dont know if she works there now however.
I had all the "recommended" services done at all the recommended intervals up until I sold the bike last september with about 14000k on it. Never had one issue whatsoever.
This wasnt my first bike, but it was my first year putting on 14k on in a summer and it ran beautifully.
Now I would like to know if I should take my new bike there this year? What are these horror stories that Im starting to read about??
Just bought an 07 gsxr750 a month or so ago with 3000k on it and Im thinking that I should follow the service schedule again... where is a better place to go for this then? SOB?
Mind you some of the people in the office are not the best people to deal with but I had no issues with anyone else that worked in the store, but when we asked if the guy who signs of on the sales could do any anything for me because I was paying cash the reply was pretty weak. He said they only make money off when they do financing and that there is nothing that they could do at all. If i didnt want that bike so badly then maybe I should have taken my cash somewhere else to someone that could do something, but lesson learned. I definately would support the fact that once you put down your deposit you are alot less of a priority than anyone else which is a negative.
Marcus at the service desk was always really good to deal with and so was the woman that worked up in the merchandise store. She even let me take a part to see if it would fit on my bike and then come back to pay for it. I dont know if she works there now however.
I had all the "recommended" services done at all the recommended intervals up until I sold the bike last september with about 14000k on it. Never had one issue whatsoever.
This wasnt my first bike, but it was my first year putting on 14k on in a summer and it ran beautifully.
Now I would like to know if I should take my new bike there this year? What are these horror stories that Im starting to read about??
Just bought an 07 gsxr750 a month or so ago with 3000k on it and Im thinking that I should follow the service schedule again... where is a better place to go for this then? SOB?
SteelersFan
New member
From where I sit now I would recommend SON, and even went to look at buying another one from them this year. Ended up getting it somewhere else because they didnt have the year I wanted, but the sales guy definately followed up many times after I had been there.
I'M looking at buying used bike from them. They start off with a good price then they whack you with all kinds of fees. 389.00 admin; 199.00 financing charge; 135.00 safety; are all these fees standard according to your personal experience with other dealers or is this simply their own set-up. Also they don't even offer a thirty day warranty. I also asked them for a used vehicle info package and they looked at me like I was from outer space.
The final price is still below comparable bikes available in the marketplace but if that bike gives me any trouble.................someone will be sleeping with the fishes.
The final price is still below comparable bikes available in the marketplace but if that bike gives me any trouble.................someone will be sleeping with the fishes.
Did they take your deposit before informing you about all of these extra fees ?
If so that would be very dishonest (always ask for all of the costs in writing- with the VIN on the paperwork - before you hand over your deposit)
SeaMe
If the "final price is still below comparable bikes available in the marketplace", what are you complaining about? You have the option of not accepting the deal and/or bargaining for a better deal. Nobody is holding a gun to your head saying you have to buy from SON.
K
kevekev
Guest
I'd avoid them. They don't seem to care about keeping Suzuki customers. I went in today to look at a new M90, and the first question the sales guy asked me was - Do you have money put down on a deposit? And they didn't even have the lowest price - Sturgess In Hamilton did by $400.
Also, I was kind of suprised a big dealership didn't have any ride days or demo bikes. Where as Sturgess was open to it if you were a serious buyer. To top it all off they wouldn't even fire one up out back so I could at least hear it. The worst part was the sales guy saying - "Why would want to test ride the bike, once you've rode a bike, you've rode a bike their all pretty much the same."
In my opinion if I had to pay a little more to for customer service I would, and if I'm gonna buy something for $11k, I at least expect them to fire it up so I can hear it.
Sorry for the rant - Kev
Also, I was kind of suprised a big dealership didn't have any ride days or demo bikes. Where as Sturgess was open to it if you were a serious buyer. To top it all off they wouldn't even fire one up out back so I could at least hear it. The worst part was the sales guy saying - "Why would want to test ride the bike, once you've rode a bike, you've rode a bike their all pretty much the same."
In my opinion if I had to pay a little more to for customer service I would, and if I'm gonna buy something for $11k, I at least expect them to fire it up so I can hear it.
Sorry for the rant - Kev
mediocre_joe
New member
Just picked up an 08 GSXR 600 from them and have no regrets. I read all the threads on them but I like to make up my own mind, although I appreciate people posting there stories so you know what to look out for. Everyone I dealt with there seemed straight up and the purchase went great. I did check out the bike before I rode it to make sure everything looked ok, although I do this with every bike I buy.
Overall it was a good purchase as no one around could touch their prices.
Overall it was a good purchase as no one around could touch their prices.
Rob
Well-known member
They seem to be improving. The two service advisors know what they're talking about and they have some really good techs working in the back. So once the sale is done, it's all up to the service department to keep a customer happy and I think they're doing OK, much improved.
Never-the-less i would never deal with them,no matter what.
Very much once bitten ,twice shy.
They should have treated me and countless others with respect in the first place.
They are in the business to take care of their customers,not cheat and lie to us.
I know the Eagles said,"When hell freezes over"
They went back on their word,i will not.
Very much once bitten ,twice shy.
They should have treated me and countless others with respect in the first place.
They are in the business to take care of their customers,not cheat and lie to us.
I know the Eagles said,"When hell freezes over"
They went back on their word,i will not.
Guess you got lucky.
Not many do.
You only have to read the many that got ripped off,lied to,etc.
I see that you are also new here.
Welcome.
hammersfan
New member
Don't forget that they sell more Suzuki's than any dealer in Canada so there are bound to be a few bad stories. They do have good prices that is for sure.
Yes you are correct.
SON do have a very high turnover.
Is the bottom line price as good as the price out the door,compared with other Stealerships?
However,who wants to be one of the bad stories.
They all should be good stories,no excuses
No oil,parts falling off,charged extra for prices above and beyond the PDI,etc.
Extra charges for finance when it was not financed by SON.
I am sure their are lots of unhappy customers here.
Demo bikes sold as new.
Customers bikes at the bike show.
The stories go on and on.
Sorry to say they have too many horror stories for me to say,"It`s ok.they have a high turn over"
Good thing everybody has a choice,including taking your chances with SON.
