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Markoots
Guest
so ive been reading mostly negetive things about s.o.n. i was thinking of buying a brand new bike there. is it the service that just sucks?
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I have not had any personal issues with them.
But from reading all the threads about peoples bad experiences with them, I would NOT take any chances if I was in the market for a new or used bike.
I don't know if its only the service that sucks or anything else but as a whole the place looks like it needs to re-engineer its business process.
But from reading all the threads about peoples bad experiences with them, I would NOT take any chances if I was in the market for a new or used bike.
I don't know if its only the service that sucks or anything else but as a whole the place looks like it needs to re-engineer its business process.
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Markoots
Guest
damn. thanks for the heads up. is suzuki of brampton any better?
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Markoots
Guest
ya thats true. i dont know too much about what to look for though. what kind of things did u check?
If you really read through all the posts about that dealership you will find a few from people who purchased new bikes that weren't setup properly. One guy had his bike trailered home to Whitby and than realized they never setup the speedo properly and they told him to bring it all the way back so they could fix it. They are charging for a pdi too so I don't see why something like that would get by.
I had my bike serviced there and will never go back for anything but buying filters. They did a terrible job on my bike and the only reason I wouldn't buy a bike from there is because they have to put the things together. Most of the salesmen there were pretty good and they will give you a great deal, but if you do buy from there do like Rocket said.
I would buy it, but bring my tools and go over everything in the parking lot before riding away
The bikes are about 80%-90% assembled when they get to the dealers but the major things to check would be -
the wheels (make sure axles are put in properly and tightened to factory specs)
visually inspect all fluids(engine oil, coolant, brake fluids)
air pressure in tires
chain tension
battery connections and charge
I know there is a mad desire to ride it home from the dealer but I would trailer it home and check everything before I ride. I've heard too many horror stories about bikes improperly PDI'ed ... and not only by S.O.N.
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Markoots
Guest
well its giong to be delivered to my house if anything, im not riding till spring, but want to have it ready to go....
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Gh0sT
Guest
If you only purchase a bike certified from a dealer (SON or otherwise), with the papers to vouch for its safety, then I don't see why not.
That is what we all would like to think.
Sorry to say but in the real World this is unfortunately not true.
I prefer to be safe and not have something fall off,etc.
That was the reason i took it to Riders Choice.
Peace of mind.
prillerFan
Member
Yep, if I were to buy something new from them, I'd pick it up, still in the crate, and bring it somewhere else for proper PDI. they are monkeys.
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05gixxerguy
Guest
i have bought 3 bikes from S-O-N and rest assured i did my research and my local dealer who i dealt with for years couldnt touch the prices i got from them. dan is a great salesman.
lee was good to deal with as well, however i will never let them work on my bike again (any of em) my drz never got set up properly from day one
i paid st onge to do it right after four times at s-o-n.
my 750 had a vibration since day one and i questioned them as to why there was 70 grams of led on the front rim and they told me as long as its round thats enough for quality control to pass it, i took it to st onge where they replaced the rotors (first attempt warrenty) didnt fix it,
second attempt they replaced the tire (warrenty) and got the weights down to 40 grams and the bike is fine. however the scars are on the rim from all that led!
hard lesson to learn but i wont be back for service. i will buy again!!!
because they wont be undersold. just check your ride on the way out!
lee was good to deal with as well, however i will never let them work on my bike again (any of em) my drz never got set up properly from day one
i paid st onge to do it right after four times at s-o-n.
my 750 had a vibration since day one and i questioned them as to why there was 70 grams of led on the front rim and they told me as long as its round thats enough for quality control to pass it, i took it to st onge where they replaced the rotors (first attempt warrenty) didnt fix it,
second attempt they replaced the tire (warrenty) and got the weights down to 40 grams and the bike is fine. however the scars are on the rim from all that led!
hard lesson to learn but i wont be back for service. i will buy again!!!
because they wont be undersold. just check your ride on the way out!
I have not dealt with SON, but something I learned in life is "Don't do business with someone you don't trust".
There are too many horror stories with SON to detail here, but it seems that once they get your deposit, they don't care about you anymore. There are too many stories of buyers putting down deposits, then when they show up for their bike on the promissed delivery date, the SON employee tells them "who are you?". The bike was either sold to someone else, or not settup. Any dealer that forces you to get a lawyer to force them to do what they are legally obligated to do (ie. fix a bike they didn't setup right in the first place) is not trustworthy.
The only way I would buy a bike thru them is with no deposit. Get the deal in writing (showing all details, and the OTD price) then show up on the promised delivery date with the full amount. Check it out first before you give them the money. They probably would resist doing this, but if you walk out, I bet they will call you back.
I understand that some people have "lucked-out", and got away with a good deal. I personally don't think it is worth the risk for a couple hundred dollars. It's better to get a written estimate from them, then take that estimate to another dealer (some will price-match, others won't).
SeaMe
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Again, I have not done business with SOB, but it seems there are no real horror stories about them. I have researched both dealerships (SON,SOB), and it seems these "superdealerships" (both cars and bikes) do not have the same level of service that a smaller dealership has. The "superdealerships" do seem to sell for less however.
Personally, from what my research tells me, I would buy from SOB, but not from SON.
SeaMe
hillbilly
Well-known member
Do they employ a or some certified motorcycle mechanics or do the certified auto mechanics take a crack at them?
How about the statement that SON have 5 Million in 2 wheeled inventory. So where are the 500 or so bikes then? That is an astronomical amount of current inventory. Many car dealerships alone do not carry that in new cars and trucks, much less motorcycles. Hey, that is what Sam says in the SON ads on 'A' Channel on the TV commercials.
How about the statement that SON have 5 Million in 2 wheeled inventory. So where are the 500 or so bikes then? That is an astronomical amount of current inventory. Many car dealerships alone do not carry that in new cars and trucks, much less motorcycles. Hey, that is what Sam says in the SON ads on 'A' Channel on the TV commercials.
I'd buy it from them, but while buying, make sure they know you're aware of the reputation. Then look it over very carefully upon picking it up. Then, don't take it for service there. Fix the thing yourself.
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