I've been arguing with them for about an hour now about that. The thing is the bike doesn't even come up on their computers. They emailed me this list and the bike I'm looking at isn't on it.
SELECT ONE OF THE FOLLOWING SERIES:
1190 RC8 AKROPOVIC
450 530 EXC
450 530 XC W
690 DUKE
690 SMC R
690 SUPERMOTO
990 ADVENTURE
990 ADVENTURE R
990 SUPER DUKE
**NOT LISTED**
All you should have to do is give them the VIN and the bike should show up. All manufacturers have to submit VIN and Model. The only issue I ever had was a 450 EXC came up as a 530 EXC. I had to get KTM to call them and explain it was a 450.