I noticed this yesterday. Withdrew $120 for a metro pass and immediately had trouble counting it. Then counting it again at the TTC booth the collector mentioned that it's not just me having trouble.
This is a poor excuse...... why "wait" for something to be old, ruffled so it can be easier to handle when the old generation was easy to handle and had no counting/machinery problems right out of the printing machine.
And it isn't just a firmware update, they have to be configured (and some machines can't be..... banks had to buy new bill counters). And even if they knew the bills were coming for a long time, they wouldn't have known how they would react in the machines until they were released in mass.
Australia has been using polymer bills since 1992 and they seem to be doing just fine...
I do not even remember the last time I used any folding money. Coins a few times for some parking, but bills? I can probably count the number of times I have used paper money on 2 hands in the last 3 years.
Just an update: after exactly 14 days from the incident (10-11 business days), I have the money back into my account.
Funny, but I accidentally forgot the decimal point once while depositing my paycheque (effectively making a 6 figure deposit) and didn't notice, as I was in a hurry. It sure as hell didn't take the bank 14 days to fix the error.