Teksavvy Internet Help Needed

cbcanada

cbcanada

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I switched to teksavvy cable internet.

Everything is fine when i plug my laptop in with the cable.

But when i connect a router to it so that i can have wireless, the router does not get the internet signal. I have 3 routers that i used. All same result

Can anyone offer advice? I have googled it and found some things. But the advice on there is beyond me, i dont understand what they say. I need simple instructions.

Thanks
 
Hmmm.... your explanation doesn't make sense.

The router will always have a wireless signal, whether its connected to an ISP or has connectivity available is another question.

What modem did you get, what routers do you have, what is plugging into "it".

The modems that TekSavvy provides are NOT wireless modems, but you still need to have your wireless router configured properly for a cable internet provider. You can't plug it in and expect it to work, you have to log into your router and configure it for the new Internet Service Provider.
 
cbcanada said:
I switched to teksavvy cable internet.

Everything is fine when i plug my laptop in with the cable.

But when i connect a router to it so that i can have wireless, the router does not get the internet signal. I have 3 routers that i used. All same result

Can anyone offer advice? I have googled it and found some things. But the advice on there is beyond me, i dont understand what they say. I need simple instructions.

Thanks
Click to expand...
Try cloning your notebook's MAC address or putting your router in bridge mode
 
CruisnGrrl said:
Try cloning your notebook's MAC address or putting your router in bridge mode
Click to expand...

Lol - that may work but should not be necessary.

If you connect Modem --> Router --> computer all with cables does that work?

What is the IP address of the router. The modem is likely 192.168.100.1 Your router is likey 192.168.0.1 or 192.168.1.1. if your router is 192.168.100.1 that would cause a fault.
 
Mr.Azim said:
Hmmm.... your explanation doesn't make sense.

The router will always have a wireless signal, whether its connected to an ISP or has connectivity available is another question.

What modem did you get, what routers do you have, what is plugging into "it".

The modems that TekSavvy provides are NOT wireless modems, but you still need to have your wireless router configured properly for a cable internet provider. You can't plug it in and expect it to work, you have to log into your router and configure it for the new Internet Service Provider.
Click to expand...

Okay you see what you wrote ,,, thats exactly what i cant do! To configure the router to the network settings. And teksavvy will mot offer help.

So how do i configure?

The modem is thompson
The router is dlink
 
gnatwest said:
Lol - that may work but should not be necessary.

If you connect Modem --> Router --> computer all with cables does that work?

What is the IP address of the router. The modem is likely 192.168.100.1 Your router is likey 192.168.0.1 or 192.168.1.1. if your router is 192.168.100.1 that would cause a fault.
Click to expand...

"If you connect Modem --> Router --> computer all with cables does that work? "

Have not tried this but will

Yes my router is 192.168.100.1
So should i change it to match the modem?
 
The Modem and Router should not have the same address, but this may not be important for now.

Start with everything using cables. Then we will move to wireless.

I will help you get it all going. What is the exact model of Router?
 
cbcanada said:
"If you connect Modem --> Router --> computer all with cables does that work? "

Have not tried this but will

Yes my router is 192.168.100.1
So should i change it to match the modem?
Click to expand...

if modem is 192.168.100.1 router can't use same address, it will be all sorts of fail. If you set the router to use 192.168.200.1 it will work better.
 
A modem will not have an IP address.
If your "modem" has an IP address it is a modem and router... hence your problem.
 
bitzz said:
A modem will not have an IP address.
If your "modem" has an IP address it is a modem and router... hence your problem.
Click to expand...

This is incorrect. My modem has an IP address so I can review its status and ISP signal. It is not a router.
 
Okay the modem is thomson dcm476
The router is a dlink wbr-1310

I connected the ethernet cable from modem to router lan port 1 then i connected another from lan port 2 on to the laptop. No internet access

I think cruiser girl hit a key point i may have a modem/router and not just a router??
 
gnatwest said:
The Modem and Router should not have the same address, but this may not be important for now.

Start with everything using cables. Then we will move to wireless.

I will help you get it all going. What is the exact model of Router?
Click to expand...

modem is thomson dcm476
The router is a dlink wbr-1310

I connected the ethernet cable from modem to router lan port 1 then i connected another from lan port 2 on to the laptop. No internet access
 
The thompson modem is only a modem. And the Dlink is only a router.

In your browser go to 192.168.0.1

What do you see? This should be your routers default configuration and it has a wizard to connect to your modem
 
Plug your modem in directly to the CPU; Call your ISP and ask them to remotely put your modem into bridge mode.

Google your router manual with default password, login details, and or reset instructions.

Set up a wireless network through
"192.168.0.1" , "192.168.1.1".... Using your router manual info.

Send me a picture of the Gucci link
 
The modem may only be configured to allow one CPE/IP address behind it. Since you connected the laptop first the laptop MAC has an IP and the modem will not let a second MAC (router) get an IP.

If this is the case, reboot the modem (power cycle) and connect the router first, it should allow the router to get an IP.
 
gnatwest said:
This is incorrect. My modem has an IP address so I can review its status and ISP signal. It is not a router.
Click to expand...

You do not understand what a modem is or what it does. A modem CANNOT route traffic, it is a bridge device... that does NOT use TCP/IP. There is NO routing table in a modem.
What you have is a "gateway" device... which combines a modem and router in one box... just like the OP.

If you want to look into this you will find that a modem uses a different protocol than transmission control protocol (TCP)...ergo a modem CANNOT route on or off a network. With a modem anything that goes in one end comes out the other end. It can ONLY bridge. (Some "modems" offer flow control and some rudimentry port blocking, but that is done before or after the modem function).
The ONLY thing a modem can do is modulate or de-modulate. End of story.
http://en.wikipedia.org/wiki/Cable_modem
http://en.wikipedia.org/wiki/Residential_gateway (In this article you will see that a gateway is sometimes referred to as a "modem" but it is in fact a modem and a router).

... so you have a "residential gateway" which IS a router.
 
backmarkerducati said:
The modem may only be configured to allow one CPE/IP address behind it. Since you connected the laptop first the laptop MAC has an IP and the modem will not let a second MAC (router) get an IP.

If this is the case, reboot the modem (power cycle) and connect the router first, it should allow the router to get an IP.
Click to expand...

Sometimes they use the MAC address of the device as a login so you would have to get Teksavvy to flush the laptop MAC before you can use the router MAC... or masquarade the laptop MAC onto the router (this is a kludge and you may have problems when you put the laptop on the lan, with the same MAC as the router).

Ever wonder why Rogers NEVER flushes their ARP cache? (If I remember Rogers uses or used the MAC off the modem they supplied).
 
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While what you are stating is technically true. If something is labeled and sold as a modem then for all general purposes it is a modem. In fact the wikipedia article you reference for a cable modem has a picture of the motorola surfboard which is what I have which has an IP address.

So since you are not helpful just screw off.

Source - 10 years of network engineering and previously in college for modem design.

bitzz said:
You do not understand what a modem is or what it does. A modem CANNOT route traffic, it is a bridge device... that does NOT use TCP/IP. There is NO routing table in a modem.
What you have is a "gateway" device... which combines a modem and router in one box... just like the OP.

If you want to look into this you will find that a modem uses a different protocol than transmission control protocol (TCP)...ergo a modem CANNOT route on or off a network. With a modem anything that goes in one end comes out the other end. It can ONLY bridge. (Some "modems" offer flow control and some rudimentry port blocking, but that is done before or after the modem function).
The ONLY thing a modem can do is modulate or de-modulate. End of story.
http://en.wikipedia.org/wiki/Cable_modem
http://en.wikipedia.org/wiki/Residential_gateway (In this article you will see that a gateway is sometimes referred to as a "modem" but it is in fact a modem and a router).

... so you have a "residential gateway" which IS a router.
Click to expand...
 
Plug the modem into the WAN port. That should fix the problems


cbcanada said:
modem is thomson dcm476
The router is a dlink wbr-1310

I connected the ethernet cable from modem to router lan port 1 then i connected another from lan port 2 on to the laptop. No internet access
Click to expand...
 
Not to sound like a dick or anything, but are you plugging things in correctly?
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