Suspension, but 0 demerit points

Squadz · Jun 19, 2013

Email to FSCO:

Hello,

My family is looking at another option for car insurance. We've spoken to CAA and we were working through all the information when they checked my personal record and saw the following on my record:

SUSPENDED UNTIL 10:17 AM ON FEB. 2, 2012, RACING
CONTEST OR STUNT - ADMINISTRATIVE SUSPENSIONS
SUSPENSION

7 days after it says:

REINST - SUSP. EXPIRED OR RESCINDED
SUSPENSION

Current demerit points 00

I was not charged with stunt driving, nor are there any issues on my record aside from this one. The CAA representative refused to take my family on, citing the ADLS suspension as the reason. From what I've read on your website, this isn't allowed.

What is the proper course of action here? I do not want to cause waves, but I do want to switch insurance companies and it would save my family over $2000 a year to switch to CAA. Is there something I can tell this representative because it seems as though what he did is illegal.

Thank you in advance,

Response from FCSO:

Dear Sir,

Thank you for contacting the Financial Services Commission of Ontario (FSCO).

The Autoplus report provides a history of your previous and current insurance policies as well as any claims, accidents, convictions, etc., on record.

If you believe there is incorrect or inaccurate information in your Autoplus report , you may first verify the information in it by contacting CGI, the entity that maintains the database used to produce Autoplus reports.

You may contact CGI to obtain your Autoplus report at 1-888-430-9906 or visit: http://portal.cgi-ibs.com/en-CA/iis/Pages/ConsumerAutoPlusReport.aspx

If it emerges that there is indeed misinformation contained your Autoplus report, you must contact the Company Complaint Officer (CCO)/Ombudsman of the insurance company that placed the information on file, in order to have it corrected. 

Below please find a list of the names and coordinates for each CCO/Ombudsman of Ontario insurance companies: http://www5.fsco.gov.on.ca/Licensing/ComplaintsOfficerListing/eng/ledefault.aspx

We trust this information is of assistance.

Sincerely,
FSCO Contact Centre Staff

Seems like my e-mail wasn't read?

Suspension, but 0 demerit points

Squadz

Active member