Hope that one keeps working well for you.The Bissell i had was a pile of junk.Google carpet shampooer repairs and most of the results will be Bissell.Renting one is kind of gross...it could have been used puke, blood, bed bugs...God knows what else. Bought this a year ago, it really works well and keeps on working. Get yourself Tide liquid for high efficiency machines (High Efficiency doesn't sud) and save yourself a ton of money on their expensive carpet cleaners. Don't use regular liquid or you'll be in for a sudsy mess!
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What I've noticed is that people who have a lot of loose matter on/in their carpet or just old carpeting are having problems with this machine. Worst case scenario is if you have a shedding pet...which is kind of ironic as that's what it's made for. I don't have either and it works like magic every time and doesn't lose suction. It does come with cleaning tools, and it's probably true that most people don't want to use them.Hope that one keeps working well for you.The Bissell i had was a pile of junk.Google carpet shampooer repairs and most of the results will be Bissell.