oh my , is Ashton Kutcher part of that insurance co. It sounds like you are being punked!
ME,, I'd be calling an independant, it would be worth buying them an hr of their time, and a box of beer!
I'd present the way your insurance co has responded to your claim,, and ask how you should proceed, and what to expect,, especially over and above the motorcycle claim at this point,,, I don't know what you should be entitled to.. but there must be other expenses for the hell you are going thru..
and a look at their website shows a 800 number to call Intact.. and ask what is happening,, and compare that to your broker,s story!
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