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Jampy00

Jampy00

Well-known member
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During the last year I have switched to buying almost every household item online. Due mostly to covid and lack of time.
I tend to read product reviews to help me make the best decision if the product will meet my requirements and value.
But I tend to see an alarming rate of clearly ridiculous negative reviews on products that have nothing to do with the product.

" Delivery was late 1 star"
"Box was damaged 1 star"

The best one today was

"Box was wet 1 star"

For an online retailer it must be very difficult to deal with this type of negative reviews when these events may be completely out of your control and the buyer chose to lash out versus contacting the seller for a possible resolution.

It has always been my experience to post positive reviews and discuss with the seller if there is an issue. Only posting a negative review on the product and/or services attached to it. Not anything 3rd party.

What are your thoughts on this?
 
My thought is that I’d like to tell HD to eff off.

I bought their 11x13 wood gazebo. It was great and fairly easy to put together. I wrote a review with words such as ‘not everything fit perfect just needed some muscle and shifting to fit properly’

submitted the review and then a few hours later was informed that my review did not meet their standard, and as such it will not be posted.

they were screening the reviews and if it wasn’t glowing….it doesn’t make the cut.

Wish I had kept my review, but here is their response to it...

1623163737386.png
 
mimico_polak said:
My thought is that I’d like to tell HD to eff off.

I bought their 11x13 wood gazebo. It was great and fairly easy to put together. I wrote a review with words such as ‘not everything fit perfect just needed some muscle and shifting to fit properly’

submitted the review and then a few hours later was informed that my review did not meet their standard, and as such it will not be posted.

they were screening the reviews and if it wasn’t glowing….it doesn’t make the cut.

Wish I had kept my review, but here is their response to it...

View attachment 49346
Click to expand...
What exactly are their website guidelines? Did they provide you a link to review them?
Not doubting you, but doubtful "someone" is actually reading all the reviews.

I've had this happen to me and it was due to my wording. Something like But thanks being Butthanks and they blocked the Butt..
 
Wouldn't buy a pencil from HD. Horrible service.
 
Jampy00 said:
What exactly are their website guidelines? Did they provide you a link to review them?
Not doubting you, but doubtful "someone" is actually reading all the reviews.

I've had this happen to me and it was due to my wording. Something like But thanks being Butthanks and they blocked the Butt..
Click to expand...
I'll check my emails, maybe it's in there somewhere.

EDIT: Here is my review with the highlighted part being the issue (apparently). Most likely a bot reviewer.

1623164240134.png
 
Jampy00 said:
During the last year I have switched to buying almost every household item online. Due mostly to covid and lack of time.
I tend to read product reviews to help me make the best decision if the product will meet my requirements and value.
But I tend to see an alarming rate of clearly ridiculous negative reviews on products that have nothing to do with the product.

" Delivery was late 1 star"
"Box was damaged 1 star"

The best one today was

"Box was wet 1 star"

For an online retailer it must be very difficult to deal with this type of negative reviews when these events may be completely out of your control and the buyer chose to lash out versus contacting the seller for a possible resolution.

It has always been my experience to post positive reviews and discuss with the seller if there is an issue. Only posting a negative review on the product and/or services attached to it. Not anything 3rd party.

What are your thoughts on this?
Click to expand...
To start off, on major sites with control over the process like Amazon, I blame the site. There is no good reason that they couldn't have multiple categories (like shipping, product as described, product function, etc). Show people looking the ratings that apply to the individual product and separate out the shipping by provider not product (eg. fulfilled by amazon gets four stars, UYTUYTIUYT inc gets one star for shipping). On smaller sites that are buying their software solution from someone, they have trouble with that approach as they get what they get in the package.

I would also be ok with seller being able to reply to reviews and exclude them from the average but they stay visible and marked as such (eg. "We're sorry you had trouble with slow shipping but you indicated the product worked as expected and it was not returned so we do not believe a one star product review is warranted." Use grey stars instead of black for those not in the average and if a vendor is found to be abusing this privilege remove their ability to use it). Again, this doesn't work for the little guy using an off the shelf package.

I'm with you, the product gets the review and rating. If the shipping sucked, that gets a comment in the review but doesn't affect the rating (because they only give me one rating and it is for the product).

Amazon has long been a cesspool that I believe they should cleanup but they obviously don't want to. It would be trivially easy for them to implement something like fakespot (or just buy fakespot) to clean up reviews. Imo, amazon should also flag (but not remove) items with crazy prices (either well above MSRP or low price with obscene shipping). I have no problem if people want to sell for whatever but having to double check amazon prices to make sure they are reasonable gets tiring. I think they are staying out of any discussions on gouging or fake reviews as they profit greatly off both of those situations. Huge moral hazard and they have picked a side (more profit for them, who cares about the consumer, buyer beware).
 
Jampy00 said:
What exactly are their website guidelines? Did they provide you a link to review them?
Not doubting you, but doubtful "someone" is actually reading all the reviews.

I've had this happen to me and it was due to my wording. Something like But thanks being Butthanks and they blocked the Butt..
Click to expand...
Ime,. Home depot is intentionally obtuse and bends rules to benefit them. Long ago I attempted to price match drywall guns purchased the week before and subsequently found a lot cheaper elsewhere. I show them the flyer with the same sku from a different local store and they say "that's not good enough, they have to be in stock". Ok, they are, give them a call. "we don't do that". How do I prove stock? "Not our problem". I drive to store two, take a picture of the stock (including price tag) and drive back to HD. "That proves nothing, it could have been taken any time. That doesn't meet the requirements of our policy for proof". Show me your policy. "Points up to sign that says we price match*" What does * mean? Show me a written page not a sign hung from the roof. "We don't have a written policy we can show you". Holy mother *^(*^(*&^^, your policy is I don't comply with your policy that I can't see but you can tell me at any time why what I am doing does not comply????? I was so annoyed at the bleepers that I went to the other store, but a handful of guns and returned them to HD. Since then, I've bought many thousands in tools but none from HD.

I am not surprised that similar corporate shadiness follows through to their web team.
 
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Reviews like other information, you just have to wade through the cruff to get to the real stuff, then form your own opinion.

On Amazon you can filter the reviews by rating, so I read some of the 5 stars and see if real experience is there, then move onto 1 stars, if they are just dumb, move to 3 stars.

But having said that ya there are dumb people putting 1 star rating for what you describe as nothing to do with the product, but something else, like this one always gets me "I returned the product because it didn't fit my needs" 1 star..... duuu

It's the misinformation age, the tech companies don't want to take ownership of manipulated or faulty reviews, there is no money in it, and too much work for them to bother, but leaves consumers twisting. 🤷‍♂️
 
My favorite Home Depot story:
A friend calls, his dishwasher died, he's going out to buy a new one, Can I come out to pick up the appliance and install it.
I tried to send him to my appliance guy, but no buddy found a name brand, Maytag I think, on sale at Home Depot, for a VERY good price.
OK...
Of course the local HD has no stock... except the one on the floor... NO we can't have that one, they need a floor display for the unit they have no stock of.
OK...
The closest store with stock is just around the corner from my appliance guy.
We're going to see my guy.
My guy has what looks like the same dishwasher, for a higher price. So we asked if he would price match.
NOPE.
Why not, it's the same unit?
No it isn't.
AH... we're not idiots, we wrote down the model and serial numbers at HD.
Check the model number he says.
We check, same model number... suffixed with HD.
HUH?
We get shown the difference. Seems HD has enough buying power they get top of the line Maytag dishwasher cases installed with bottom of the line interior and works.
The HD unit LOOKS like the $1000 unit, but has the guts of the $400 unit... on sale for $750.

Guess where we bought a dishwasher, eventually for the HD price. (I can't remember the name of the store, it's on Glidden at Rutherford, beside Noble Trade)
 
Ok last story with this derail.

Buy a toilet at HD and install it. Turns out the flapper is bad out of the box so I go to get a new piece

‘hey, your toilet has a bad flapper so I need a replacement’
‘Where’s the toilet?’
‘Installed in my bathroom’
‘Need the toilet. Sorry’
‘So go get it and install me a new one’
Manager shows up
‘What’s the issue?’
‘You sold me a new toilet with a faulty flapper. And genius boy here wants me to take the toilet back out for a $10 piece’
‘Here’s your new piece sir’
 
Lightcycle said:
I am reading the thread and every time I read "HD", I think it's about Harley Davidson:





Yep, still sounds like you're all talking about Harley Davidson...
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Honestly this is correct. I've had some horrible Harley Davidson customer service issues recently. Reason why I went to Barrie HD, they are fantastic. Mackie dropped the ball as usual.

BTW to derail more, Mackies has been sold, new management incoming.
 
GreyGhost said:
Given your recent experience, it is hard to imagine that is a bad thing.
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Yes agreed, they have changed a bunch of staff already. Just a few more yahoo's to be shown the door and I think they will be on the right track.
 
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