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please dont go to clares cycle in font hill
- Thread starter carboncat
- Start date
That was my thought.
ddusseld
Well-known member
Rob's example is exactly what happened. I used to buy at least one bike a year from this shop and spent an unthinkable amount of money on gear/accessories/service. I went in with Rob when he was talking with management and they did not care that they ticked off two long time customers. Funny thing the staff were all great, it was just management...
suzuki2000
Well-known member
Although I would be sure the company would have a different take on what happened....
Service providing comopanies especially need to remember the old adage "the customer is right". If you don't provide good service and are trusted , you will fail. Forums like this are great but your shortcomings or percieved shortcomings will quickly move through what is already a niche community and could spoil an otherwise good company.
Maybe they are simply being arrogant feeling there is no local option in the area? I beleive they are the only factory authorized dealer aren't they and there are limited other options aside from the small shop by Jack Gatecliff. The only other optios are to go into Hamilton or over to Burlington or further toward the GTA.
I think this is short sighted as I would expect that this niche market would likely travel fuirther and possibly pay additional $'s to have service where they trust a vendor and feel appreciated.
Sorry you had a poor experience. Hope you can "undo" any damge they may have caused.
Service providing comopanies especially need to remember the old adage "the customer is right". If you don't provide good service and are trusted , you will fail. Forums like this are great but your shortcomings or percieved shortcomings will quickly move through what is already a niche community and could spoil an otherwise good company.
Maybe they are simply being arrogant feeling there is no local option in the area? I beleive they are the only factory authorized dealer aren't they and there are limited other options aside from the small shop by Jack Gatecliff. The only other optios are to go into Hamilton or over to Burlington or further toward the GTA.
I think this is short sighted as I would expect that this niche market would likely travel fuirther and possibly pay additional $'s to have service where they trust a vendor and feel appreciated.
Sorry you had a poor experience. Hope you can "undo" any damge they may have caused.
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The staff even gave me massive discounts (50% or so) to try and make up for management, on the one or two final visits I made there, but I just couldn't get the bad taste of management stupidity out of my mouth. So much so that it almost cost another dealership a sale, when I saw the name of one of the two offenders there.
Yes I can confirm this incident as he came to my house later that day. We ride second season now and I know carboncat keeps bikes in top notch conditions, it was frustrating to see his r1 enniversary eddition butchered, balasts were removed using flat skrew driver, dings and scrathes oll over on both rims(black easy to see) skratched top tail fairing (typicat car mechanic job i have to say) i wouldn't be surprised if they used impact gun. Based on other people stories you were the first one who used to get exceptional service there.
I remember my first visit to clares 3 years ago looking at 2000 vmax. Simple question asked to owner why is the centre stand missing.... repply they never came with one.
conclusion - very expensive and slopy work by car mechanics
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