The one in my area is well run. The staff is frequently enough rotating the premises, making sure the weights are put away, there is enough paper towel and cleaning solution at all the stations.
I see cleaners there several times a week dusting the equipment, mopping the floors, emptying the garbage cans.
And I see the repair man on occasion fixing and tweaking equipment. Replacing the worn out pads on the weight bench, tweaking the tread mills. I've noticed when "out of order" signs are on equipment, its never there for long.
I can see how other locations might differ (poor management) If these guys keep my location running as well as it is, I'll be a customer for life.
Interesting, sounds like there is a lot of difference in locations.
Do they have squat racks, dumbbells beyond 75 pounds, and water fountains? I'm told that they typically don't have these things, which is...subpar.