I attempted to rent a U-Haul van to move some stuff on Saturday. I reserved the van online but when I went to get it there appears to be some new policies that prevented renting it. So a heads up...
They refused to serve me unless I downloaded their app.
I said I don't have or want the app, too bad--no service without it.
Of course the app did not work on my phone (my guess it would not let me make an account or sign-in as I did not give it permission to access my location and other invasive stuff--or it just sucks??).
45 minutes wasted at this point, downloading and then screwing around with the app and a huge lined formed.
I had to prove to the clerk the app wasn't working to get any service...
They have asked for a second contact/phone number for a long time but now they need to call it and verify you with that person, WTF.
Problem for me at this point, my wife was waiting in the car without her phone, so there is no one to answer her cell or our home phone... I was not about to randomly try someone else to see if they will answer early in the morning to vouch for me. So that was that they refused to rent me a van.
It is too bad as customer service for me at the Queensway location was always top notch until now, we used to rent there very often (almost once per month). I rented one recently with zero issues. It is also too bad as they have decent weekend hours.
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Luckily it did not rain and Enterprise rented me a pick-up without an invasive app or a second phone number to verify me otherwise I might have been screwed.
Other than Home Depot, anyone have any suggestions for renting cargo vans Etobicoke/Mississauga/etc.? Home Depot is likely the best option now but they are always slammed.
I am also surprised how many rental places close very early on the weekend (or are not open) and many no longer let you drop off after hours due to vehicle theft. I noted to Enterprise that the floor mats were missing, she said we take them out otherwise people steal them :{ .
