I have Suzuki C50T.I have read some posts about Newmarket Suzuki that are not too favorable.Can anyone recommend a reliable repair shop in my area with a positive experience.ThanksMax
Looking For a Reliable Repair Shop in Newmarket
- Thread starter Maxyasgur
- Start date
87m6chris
Well-known member
Newmarket Suzuki is good for parts but I have never used their mechanics, but yeah, they don't seem to get good reviews here. Finding a good tech. can be difficult. C50T, isn't that a scooter from the 60's?
If it isn't SORRY! If it is it's a very simple bike to work on, maybe post some question in the technical section or pm me, maybe I can talk you through it.
If it isn't SORRY! If it is it's a very simple bike to work on, maybe post some question in the technical section or pm me, maybe I can talk you through it.
I registered here today COMPLETELY BECAUSE I had to buy a part at Newmarket Suzuki yesterday. A friend dumped on gravel at low speed, clutch lever and shifter gone... phones me... I call this dealer... yes, they have a lever, no shifter (gotta be the most damaged parts in a simple drop and they have no shifter despite same part used on several models and years).. I say I'll be there to get it... get there... upstairs counter guy says an empty box is on the shelf but he found a kit for $50 more with unneeded bracket... he went looking again... lady clerk was helping another... asked her if the empty box is for real would they let me buy the lever from the kit and then replace with a new shifter Monday?,,, NO she says... I explain downed rider in rain at Flesherton.... No, we can't open kits.... Why, it's just a cheap plastic bag?.... Nope... i say it would be nice to post that you helped out a Suzuki rider broken down, maybe put a thank you note from downed rider in it to explain, double benefit!... No, she says and leers at me..... guy returns with shifter... car parts guy I had gotten had held it on his desk downstairs..lady: Oh, you called car parts?.... No, I called phone number on the web site and asked for "Parts"... if they have 2 parts departments (they don't) suggest you ask customer what product.... amateurs! Lost 40 minutes in this mess.
Also, I have called twice about service and tire mounts... $95 per hour, 45 minutes per rim (off bike) each and I bet they charge all those auto shop things like 'shop supplies' and weights. Roseytoes charged me $30 total for two balanced.
Spoke to other customer while waiting (long time), had just bought brand new Suzuki Harley style (I ride a Honda..) bike there for his wife, backfired and belched on ride home to Keswick from buying it.. called this dealer back... suggested they pick it up so as not to damage engine anymore... refused... BRAND NEW failed upon leaving the dealership,,,, and they would not help him out. He was back to buy a windscreen.....
I hate to see bike shops blended with cars.... how can this ever work out?
Also, I have called twice about service and tire mounts... $95 per hour, 45 minutes per rim (off bike) each and I bet they charge all those auto shop things like 'shop supplies' and weights. Roseytoes charged me $30 total for two balanced.
Spoke to other customer while waiting (long time), had just bought brand new Suzuki Harley style (I ride a Honda..) bike there for his wife, backfired and belched on ride home to Keswick from buying it.. called this dealer back... suggested they pick it up so as not to damage engine anymore... refused... BRAND NEW failed upon leaving the dealership,,,, and they would not help him out. He was back to buy a windscreen.....
I hate to see bike shops blended with cars.... how can this ever work out?
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Update Monday
I emailed the dealer website contact address Sunday evening and explained the poor response to asking for a kit to be opened to get a bike back on the road.
Got a reply from their guy 10:30 am today, Monday, not bad time:
I had not 'suggested' they would not open a kit, I STATED that and described the woman who said it and who would not be convinced otherwise. Strange, HE says HE searched but then HE WAS INFORMED there were no kits, so the workers pulled a fast one on him when he asked them about it.
I read the email and I immediately phoned him, he was already on voice mail, I leave a lengthy message.
I repeat the voice mail in an email at 10:54 am.
No replay to either form of contact by 9 PM tonight so I emailed him that I now understood the other posters and not to bother. So it starts at the top. And then everyone gets into lying about what actually happened.
I bothered to take the time to pass on what management may not know goes on, and his first response is to imply I was misleading him since he (or those who informed them of their search) found no kit (the $73 lever and bracket I had in my hands at one point, it's usually hard to get a price quote on a part that does not exist! ). Even a quick Google search shows other riders being told that to get the perch you have to buy the kit with the lever and switch. Honda of Hollywood has it as part number 5757010D01 for $40.
Then, I reply quickly in two modes and he is away and never comes back.....
So, please, don't leave any money at Newmarket Suzuki.... unless you are broke down in town AND Canadian Tire is closed.
If it walks like a duck......
Later tonight, after 10 PM I got: (Caps his)
Somehow he calls his only email asking details "my last", there was only one, I give the details twice since he is filtering his phone calls and he does not respond to either, I guess they have not heard of auto responders so at least you know the email got there... my impatience was worse Saturday needing the part... turns out he did not want to speak at all until he had tracked down his staff.
My only regret is he will now deep six the whole thing because I was impatient. Not. If they did not have a clear employee policy on helping out a bike down on the highway, they sure won't get one now.
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..SON Saturday story....A friend points out that if I had gone to the car parts department I would very likely have got the lever right away (he has been there before, I had not) and never would have had to ask about breaking up a kit. When I entered, a large sign saying "Motorcycles" points up, and stick on feet labels on the floor walk you to those stairs. The first employee I spoke to was told "I phoned in half an hour ago and you have a lever in stock for me." Never did he suggest I go to the car parts people. I believe I even asked if I was in the right place and he said he could help me. A series of miss-communications for sure, same result though. Maybe this guy was supposed to direct me back downstairs. Maybe the sign had lettering about parts versus all other stuff. There was a wall of parts-like objects hanging behind him so it sure looked like the right department. Maybe the woman could have said "I'll ask the boss for you right away, or when you need it for sure". YMMV.
All I can say is, that email they sent you is a testament to their poor customer service. Although he might be right, and you were being impatient, to send a customer a berating email like that is totally unprofessional. Its part of customer service to deal effectively with upset customers that dont know the internal goings on of the business (of which I'm sure they have no shortage). Its just the breaks of the job. He doesnt know how to do his job and clearly nobody is keeping too close an eye on him. I had no intention of doing business with SON based on past things I've read here, but that email speaks volumes to me about the kind of business they run. You should forward a copy of it to the owner.
Edit: And OP check out Edge Performance off yonge st just before Bradford.
Edit: And OP check out Edge Performance off yonge st just before Bradford.
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Open Throttle
Active member
The only way to correct the incompetent customer service at Suzuki of Newmarket is to contact Suzuki Canada Customer Relations and voice your discontent. SON will continue to operate in this manner and it will hurt us as Suzuki owners. Please call 905 889 2677 and ask for Customer Relations / They want to hear from you, and you wont be the first to complain about SON!!!!
Better yet email them some of these threads.
Maybe he did respond in an ill mannered way and I'm not excusing it but am I reading your post correctly?
Did you leave him 5 (lengthy?) messages in less than 12 hours before he sent that response?
Did you leave him 5 (lengthy?) messages in less than 12 hours before he sent that response?
