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Kahuna powersports - nice experience, not!
- Thread starter mmek
- Start date
viper84737
Well-known member
Remember, it's impossible for someone to join the board and post a bunch of times to get his comments up so he can bash his competition. Impossible. Unbreakable laws of physics have decreed this to be so.
5:12
Well-known member
i dont have experience with having a bike serviced at kahuna but i do have (bad) experiences with buying accessories etc. i think it was enough for me to stay away from them.
4 examples to share for now.
1) very first experience was last year when i was looking to get a bike at that time, walked in, receptionist at the front was nice and all. walked around looking at the bikes. a couple of others were looking at bigger/more expensive bikes. i asked for someone to help me and i had questions i was told to wait while he attended to the big spenders. finally when the guy had time, he approached me again and started telling me the prices of the bikes right out the bat and started giving me their financing offers etc etc then he said 'is that within your budget or are you looking for something cheaper?' this all happened with me just saying 'hi, hows it going' right after he came back.
anyhow, i asked questions about the bikes and he dismissively answered 1 question and told me to look around. at this time another couple came in and started looking at the bigger/more expensive bikes again. so the dude told me 'ok, gimme one sec' as he walked towards the new couple and entertained them. big difference with the way he was interacting with the others than with me. i guess i was only looking at the smaller cheaper bikes.
2) accessories upstairs. it was the skinny lady with long blonde hair (she may have cut her hair now or something). i didnt know any better at that time. again this was last year, spring. she knowingly sold me an incorrect size helmet. it was the last piece and i guess she was just trying to get rid of it. she even said 'it looks good on me and fits me perfectly' and that i should get it and that she will give me a discount even. btw, she did help me measure and answered my questions about helmet fitting. in the end, helmet was 2 sizes bigger. found out later. i guess this is partially my fault for not getting enough information about helmets at that time. but i also thought these sales people can help us with the purchases thats why we go to a 'motorcycle' shop so we could get the assistance we need. good thing i met someone during the safety training who bought the helmet for her bf.
3) key cutting (recent). they should get their details straight. i called and asked if they can make a copy of a bike key. the guy said yes and to bring the key in and theyll make a copy. before heading there the following day, i called again to confirm, this time the guy said, they don't keep blanks and they would need to order them and proceeded to ask me details about the bike etc. he said to come in and pay a deposit for ordering the blanks. the next day i went to the shop to leave a deposit for ordering the blanks, but the guy at the counter told me that they can't order the blanks and cant make copies of the keys (wtf?!?!). then he said that with my bike, the whole ignition system will have to be replaced (another wtf?!?!). and he said, if i dont want to go that route, he recommended a locksmith who would need to make a copy of the key based on the ignition. and when i told him, i have an actual key to base a copy from and that i rode the bike to the shop, then he said it would depend on the locksmith since this is a vehicle key he might have to order a special blank etc etc and told me to talk to the locksmith. what a load of crap nuts bs. again, i thought going to a registered dealer for the bike would make things easier but not with kahuna people.
4) my wife bought accessories from them as well, same crap (last year also). they sold her the wrong size helmet, a supposedly new icon leather jacket with a missing armour/padding (we didnt notice til later when we found out that the jacket is supposed to come with it). they also told her that since shes got long hair she would 'automatically' need to get a bigger helmet to accomodate it (?!?! what, ball up her hair and put it in the helmet?!?!). again, wife didn't know any better at that time. sales pressure too. and try to return things to them? or exchange?!? good luck with that.
im sure everyone has different experiences with them. others may not just have as much time to do research research research and just rely on the expertise of the (hopefully honest and helpful) sales team. but now we've all learned which is the most important part. i guess.
sorry for the rant. im just sharing experiences. at this point kahuna doesnt exist to me anymore.
4 examples to share for now.
1) very first experience was last year when i was looking to get a bike at that time, walked in, receptionist at the front was nice and all. walked around looking at the bikes. a couple of others were looking at bigger/more expensive bikes. i asked for someone to help me and i had questions i was told to wait while he attended to the big spenders. finally when the guy had time, he approached me again and started telling me the prices of the bikes right out the bat and started giving me their financing offers etc etc then he said 'is that within your budget or are you looking for something cheaper?' this all happened with me just saying 'hi, hows it going' right after he came back.
anyhow, i asked questions about the bikes and he dismissively answered 1 question and told me to look around. at this time another couple came in and started looking at the bigger/more expensive bikes again. so the dude told me 'ok, gimme one sec' as he walked towards the new couple and entertained them. big difference with the way he was interacting with the others than with me. i guess i was only looking at the smaller cheaper bikes.
2) accessories upstairs. it was the skinny lady with long blonde hair (she may have cut her hair now or something). i didnt know any better at that time. again this was last year, spring. she knowingly sold me an incorrect size helmet. it was the last piece and i guess she was just trying to get rid of it. she even said 'it looks good on me and fits me perfectly' and that i should get it and that she will give me a discount even. btw, she did help me measure and answered my questions about helmet fitting. in the end, helmet was 2 sizes bigger. found out later. i guess this is partially my fault for not getting enough information about helmets at that time. but i also thought these sales people can help us with the purchases thats why we go to a 'motorcycle' shop so we could get the assistance we need. good thing i met someone during the safety training who bought the helmet for her bf.
3) key cutting (recent). they should get their details straight. i called and asked if they can make a copy of a bike key. the guy said yes and to bring the key in and theyll make a copy. before heading there the following day, i called again to confirm, this time the guy said, they don't keep blanks and they would need to order them and proceeded to ask me details about the bike etc. he said to come in and pay a deposit for ordering the blanks. the next day i went to the shop to leave a deposit for ordering the blanks, but the guy at the counter told me that they can't order the blanks and cant make copies of the keys (wtf?!?!). then he said that with my bike, the whole ignition system will have to be replaced (another wtf?!?!). and he said, if i dont want to go that route, he recommended a locksmith who would need to make a copy of the key based on the ignition. and when i told him, i have an actual key to base a copy from and that i rode the bike to the shop, then he said it would depend on the locksmith since this is a vehicle key he might have to order a special blank etc etc and told me to talk to the locksmith. what a load of crap nuts bs. again, i thought going to a registered dealer for the bike would make things easier but not with kahuna people.
4) my wife bought accessories from them as well, same crap (last year also). they sold her the wrong size helmet, a supposedly new icon leather jacket with a missing armour/padding (we didnt notice til later when we found out that the jacket is supposed to come with it). they also told her that since shes got long hair she would 'automatically' need to get a bigger helmet to accomodate it (?!?! what, ball up her hair and put it in the helmet?!?!). again, wife didn't know any better at that time. sales pressure too. and try to return things to them? or exchange?!? good luck with that.
im sure everyone has different experiences with them. others may not just have as much time to do research research research and just rely on the expertise of the (hopefully honest and helpful) sales team. but now we've all learned which is the most important part. i guess.
sorry for the rant. im just sharing experiences. at this point kahuna doesnt exist to me anymore.
Last edited:
LoneRonin
Well-known member
It really offends me when people insist on doing business "offline"
-Jamie M.
Ahh, so that's why you're always hooking up with the underage ones...
I bought a brand new zx6r in June of 2011 @ premium price(summer)... I just took the seat off for the first time to place the battery on tender and found that one bolt/screw is holding the seat in place instead of the two... I am wondering if I will have to buy a new screw since kahuna service refused to top up the coolant which was low @1000km service I had to buy some... Service suck @kahuna
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
Last edited:
cbcanada
Banned
lol i was thinking the same! who cares about the grammer,,, the dude just got sodomized by kahuna and he is venting.. i read the whole thing actually, sorry to hear that OP
Primal
Well-known member
Why was there a 2, 3 and 4
5:12
Well-known member
we tried to keep an open mind. but even so, people can only screw with you so much.
heard back from norm (sales) he sold me the bike and has said he will have the bolt ready and call me.. but service/parts said I have to buy it... one more time kahuna manages to piss of customers through its idiotic service/parts department.
Only time I will ever purchase from Kahuna is if I need an oem specific part that I ABSOLUTELY can't find anywhere else.
I made one big mistake purchasing an Arai Corsair V. It ended up being a 3 year old model and I paid full price for it... The scenario: It was my second year riding and I had no idea about helmet expiration dates. Needless to say, ignorance is not an excusing factor but I felt extremely taken advantage of. You would think that they would have said something, over $700 on a helmet that was 3 years old... This was four years ago, now it's on a bookshelf making my entertainment room look pretty.
I made one big mistake purchasing an Arai Corsair V. It ended up being a 3 year old model and I paid full price for it... The scenario: It was my second year riding and I had no idea about helmet expiration dates. Needless to say, ignorance is not an excusing factor but I felt extremely taken advantage of. You would think that they would have said something, over $700 on a helmet that was 3 years old... This was four years ago, now it's on a bookshelf making my entertainment room look pretty.
vic_himself
Well-known member
LOL, watch out at motorcycle shows. I picked up a helmet that was 4 years old for my gf (had no xp points at that time). Needless to say I only paid $50 for a ckk and those helmets are horrible anyways.
Don't buy OEM from kahuna you will pay up to 5times more.
Kawasakipartsnation.com
OEM products from USA that end up costing considerably less then here even with customs+hst+shipping.
I had to get a mid fairing . kahuna wanted 1100$ for it since its OEM(same for others) I got it for $300+ change and 500$ all in
Sent from my Galaxy Nexus using Tapatalk 2
LoneRonin
Well-known member
dude a helmet isn't exactly a perishable item...It doesn't just go bad sitting there especially if it hasn't been worn. If I bought a $700 helmet I'd run that thing to the ground.
Controversial, really up to you. I don't like taking any chances with my head especially after being in a serious accident.
Are you for real?
Cause if you are, I really hope you buy a new absolute top of the line helmet every year, or even sooner. Don't want to take chances right?
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