Has this ever happened to anyone else? Package is supposed to go to Ajax. Will I be billed twice for this or is this their mistake?View attachment 28585
Is UPS messing wit me?
- Thread starter JonnyWyshbone
- Start date
What is the problem? this looks normal
Im in Ajax, according to tracking, the package was sitting in windsor customs, and then upon clearing customs, went back over the border into Indiana.
Ive been dealing with UPS non stop since having this package picked up from LA. They lost it, found it, didnt have commercial invoice, did have it. Im going out of my mind with these cats! Can I get some kind of discount or reimbursment from these guys? DOnt get me wrong, UPS has friendly professional staff in customer service, but they have no real information other than what you can pull up yourself from ups.com. It also seems they have no communication amongst themselves in UPS.
You can definitely get a discount if you play your cards right. I had a nightmare session with them where they lost my package (on which they'd added whopping duty fees (the seller wasn't supposed to send it UPS)) and had tons of run-around, just kept working through the customer service folks and ultimately they took off all additional charges. Don't be an ***, but be firm.
I had an issue with a buy from ebay about a year ago. I honestly don't know where you got it from or how long its been, but my best suggestion to you is contact sender and get him/her to get on their case ASAP. Most the times they will be more helpful and direct with the sender than the person waiting for it.
Finally, after all my speaking to UPS agents. I finally find one who finally explained that the entries for windsor are just data being processed for package, not the actual package itself, and that it hasnt actually left the US. Its not that i wasnt in contact with these guys, Ive been in almost daily communication with these guys since friday. Its just that they seem to have alot of employees sitting around with zero knowlege of their own parcel system. Not one person except the guy I spoke to five minutes ago even mentioned that stuff. I dont know how true what hes saying is, but it honestly brought my anger level down when he explained it, so Im leaning towards believing him. They did a discount somehow, I paid 32.70 to have it picked up and delivered, but my card was only billed 9 bucks for the transaction. What Im worried about now KLR mentioned is the duty fees! Cause they can try to charge me crazy brokerage fees, cant they?
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My problem is I had an in-law in LA ship it, sadly english is not her first language and I prepaid for everything so that all she had to do was give them the package and wash her hands of it, but from the time ups laid their hands on my package its been a nightmare. Who in UPS takes a package, despite for some unexplained reason had no sending address, and then doesnt contact anyone to let them know they have it? Stupid UPS guy wouldve probably made off with my camera had I not callled almost the next day to find out what was goin on. From now on all my **** comes via carrier pigeon or donkey cart I cant take UPS BS anymore.
@ Kuro at the end of all that, lol, did u end up having to pay anything out of the ordinary?
Nope. I shipped it to a company address so instead of 13% or whatever, its only 5%.
They collected duty COD .... which is actually misleading because with cash on delivery, you can't actually pay with cash. Go figure. It should changed to POD payment on delivery.
They collected duty COD .... which is actually misleading because with cash on delivery, you can't actually pay with cash. Go figure. It should changed to POD payment on delivery.
Or maybe F'dOD, I hear they could theoretically charge you whatever number pops in their heads
You do realize you're dealing with highly trained untrained monkeys, right? I bought a bike on ebay from a guy in Lakefield, WI. He shipped UPS. It went from Lakefield to the Chicago hub then back to Lakefield FIVE TIMES. UPS said there was something illegible in the address. I had to call the Lakefield UPS office myself and get a nice lady by the name of Madge pull the package the next time it came by on the merry-go-round. It then went back to Chicago >Philly >Hamilton >Concorde >Mississauga >Hamilton >Milton. 3 1/2 weeks after it was originally shipped, the UPS driver pulled in my driveway, pulled the box out the back, slid it up to the door and tried to flee. Ran outside and stopped him. The box looked like it had been dropped on Hanoi during the bombings in the Tet Offensive (ironically, the only part of the box that wasn't messed up was the original, perfectly legible shipping label). Had him watch while I pulled the bike out of the box. The top tube of the frame was buckled lengthwise. Pound for pound a double diamond bicycle frame is one of the strongest structures ever designed. It takes an effort of unimaginable stupidity to buckle one lengthwise that's inside a bike box. It took a month, but they finally replaced the frame, after a rider/friend in NJ who works at the UPS head office intervened and emailed them internally, saying it was the worst tracking printout he had seen in his entire career there.
Since then I have had 2 more bikes shipped via UPS (without my approval). The second one was bent and had damaged parts. The third the box was ripped open and parts were missing.
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must have mixed it up with this one:
http://www.inquisitr.com/171759/ups-driver-throws-package-flips-off-security-camera/
either way, canada post (not purolator) is sadly my preferred shipper now.
ups and fedex are just so bass-ackwards about things, just remembering the bs they have done to my shipments gets me angry again. . .
http://www.inquisitr.com/171759/ups-driver-throws-package-flips-off-security-camera/
either way, canada post (not purolator) is sadly my preferred shipper now.
ups and fedex are just so bass-ackwards about things, just remembering the bs they have done to my shipments gets me angry again. . .
I had something similar happen to me when I was expecting a motorcycle seat shipping from Florida. I swear that seat went EVERYWHERE except my own Goddamned doorstep. Weeks of waiting and phone calls to UPS customer service. When I was finally able to track it down in Hamilton, I insisted that UPS hold it there and I picked the package up personally. I wasn't going to wait for the seat to mysteriously go back across the border and sight-see all over the U.S.
I'll never use UPS again.
I'll never use UPS again.
Always use USPS/Canada post when shipping across the border. It's *far* less of a hassle (and less paperwork). Saves a ton on brokerage frees too. If you must use a courier, use FedEx (though it will cost a small fortune). The other alternative (that I use now) is get it shipped to a warehouse in the US and go pick it up. I use CBI (www.cbiusa.com) and they're fantastic. I saved a ton of money buying stuff off eBay (where most vendors will ship to the lower 48 for free) by going that route. Once I've got enough items there, I take a trip to Buffalo, pay the HST and am all happy.
Sent from my iPad using Tapatalk HD
Sent from my iPad using Tapatalk HD
Ya I'm a dummy, I literally saw the CBI thread a few days after my ups order went to pot! I won't be making that mistake twice. CBi's almost literally on the other side of the border, no?
