You have to remember that it is still and infant OS, but it does just as much if not more then the iphone, espically when iOS was new, which fanboys forget, depending on what your needs are. I have the HTC HD7 from T-Mobile and it is sturdy, feels strong and it's a nice fit for the hand. It has a lot of good apps, but again, depends on what you want from the app shops. The limitions on the customizations are again, a personal preference. What is it that you need to customize? A case? Wallpaper? Jailbreak for themes?